Policies and standards
Water and Wastewater
- Non Standard Water Services Agreement General Terms (216KB)
- Drinking Water Quality Policy (321KB)
- Appendix OFFSET WATER SERVICE (49KB)
- Recycled Water Policy (319KB)
- Asset Management Policy (182KB)
Safety Health and Wellbeing
- Damstra Checklist (357KB)
- DAMSTRA Guidelines for Registration (3233KB)
- Working with Lead Standard (275KB)
- Working Near Water Standard (351KB)
- Working at Heights Standard (515KB)
- Underground and Overhead Services Standard (874KB)
- Traffic Control Standard (329KB)
- Sharps and Needle Sticks Standard (276KB)
- Remote and Isolated Work Standard (515KB)
- Personal Threat Standard (332KB)
- Mobile Equipment Standard (343KB)
- Hot Work Standard (312KB)
- High Pressure Water Jetting Standard (367KB)
- Fitness for Work Standard (317KB)
- Excavation Standard (5289KB)
- Cranes and Lifting Standard (441KB)
- Bites and Stings Standard (268KB)
- Asbestos Standard (621KB)
- Guideline Supplier User Guide WHS Requirements (320KB)
- Safe Electrical Work Manual (807KB)
- Lifesavers Pocket Book (843KB)
- Incident Reporting Investigation (136KB)
- Confined Space Standard (638KB)
- Hazardous Manual Tasks Standard (260KB)
- Safety Health Wellbeing Policy (557KB)
- Alcohol and Other Drugs Standard (557KB)
Governance
- Hunter Water Statement of Corporate Intent SCI 2025 26 SIGNED (3179KB)
- Modern Slavery Statement 2024-25 (signed) (6690KB)
- Data Breach Policy (355KB)
- Agreement MoU between NSW Health and Hunter Water signed (183KB)
- Fraud and Corruption Control Plan (430KB)
- Statement of Expectations for Hunter Water Signed (1073KB)
- People and Culture Committee Charter (225KB)
- Nominations and Governance Committee Charter (227KB)
- Privacy Management Plan (565KB)
- Code of Conduct Policy (1447KB)
- Strategy and Sustainability Committee Charter (234KB)
- Corporate Governance Statement (1172KB)
- Disclosure Policy (165KB)
- Privacy Policy (142KB)
- Public Interest Disclosures PID Policy (806KB)
- Fraud and Corruption Control Policy (297KB)
- Audit and Risk Committee Charter (583KB)
- Directors Code of Conduct Policy (161KB)
- Board Charter (629KB)
- Investment and Delivery Committee Charter (226KB)
Environmental and Quality
- EP0006 Cultural Heritage Policy (773KB)
- EP0004 Environment Policy (351KB)
- Quality Policy (150KB)
Customer Services and IT
- For Handling Customer Complaints Standard (249KB)
- Artificial Intelligence AI Policy (173KB)
- Family and Domestic Violence - Policy (135KB)
- Redress Rebates and Claim for Damages Policy (128KB)
- Interest Charges on Customer Accounts Standard (254KB)
- Complaint and Enquiry Policy (222KB)
- Cyber Security Policy (211KB)
- Debt Recovery and Hardship Policy (126KB)
- Billing Policy (137KB)