What is My Account?

My Account is a secure online service that helps you manage your Hunter Water account. As well as paying your water bills, you can check your account, set up Easy Pay or direct debit, get a copy of your bill and make a payment

Your bill explained

Your water bill is not always easy to understand. That’s why we’ve broken it down, so you can see how charges are calculated, understand your water use and learn how to access support if you need it.  

Received a high bill?

It can be concerning when you receive a water bill that’s higher than expected.  Find out what might be behind it, how to better understand your water use and what support is available if you need help paying.

Help guide