Get help paying

If your payment isn’t overdue, you can extend the due date by up to 6 weeks in My Account, or call 1300 657 657 (8am–5pm, Monday to Friday) and choose 'Request a payment extension'.  

Once the extension is confirmed, we will pause any collection or restriction activity on the property. Interest will still apply for an overdue balance. If the bill is not paid by the extension due date, collection action will continue.

Make budgeting easier by paying your bill in equal weekly, fortnightly or monthly instalments.

Our system works out your instalment amount based on your chosen payment frequency and the total of your bills from the past 12 months. There are no late fees or interest if you stay on the plan.

We review your account each year, adjust your instalments to keep your balance on track and let you know your new instalment amount.

Set up Easy Pay in My Account, or call 1300 657 657 (8am–5pm, Mon–Fri).

If you are having trouble paying your Hunter Water bill, we offer a range of support options that can be tailored to your situation.

The first step is to get in touch – in whatever way feels most comfortable for you.

• Call 1300 657 657
• Use Live chat during business hours (Monday to Friday, 8am – 5pm).

We'll assess your situation and work with you to find the most suitable support or payment option. Options include:

Payment plans

We'll work with you to manage account payments over a longer-term.

Account credits

We’ll review your financial situation and apply a credit if you’re eligible.

Plumbing assistance

We may be able to help with essential plumbing repairs. To qualify, you must own and live in the property, agree to a financial assessment, be unable to afford the repairs, stay in regular contact with Hunter Water.

Referral to community services

If you need extra support, we can put you in touch with local organisations that offer financial counselling and help with essential costs. This way, you only need to tell your story once. View community services organisations

If you are an eligible pensioner, you may be able to receive a discount on your water usage and service charges. Check your eligibility

To help you stay connected, our team is trained to support customers experiencing family and domestic violence. How we can support you

Centrepay is a free, voluntary service that lets you set up regular deductions from your Centrelink payments. You can start, change or stop a deduction at any time.

You can set up Centrepay through your Centrelink online account

If you have medical needs that require higher water use at home, especially those undergoing home haemodialysis, we offer a free water allowance of up to 250 kilolitres (kL) each year for eligible customers.

How to apply