Need help paying your water bill?

Whether you’re experiencing financial hardship, want to pay in instalments or just need a little extra time, we can help.

If you need more time to pay your bill, use My Account to extend the due date.

You can set up Easy Pay in My Account and pay your bill in smaller amounts – weekly, fortnightly or monthly.

If you are an eligible pensioner, you may be able to receive a discount on your water usage and service charges.

Explore payment options, request hardship assistance, discuss debt recovery or get help that’s right for your situation.

To help you stay connected, our team is trained to support customers experiencing family and domestic violence.

Extra help for people using haemodialysis machines.

Ways you can pay your bill

What we charge for water and sewer services

We can support you in many ways