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Updating your personal details

Keep your personal details current so you never miss important news about your Hunter Water account

Whether you have a new phone number, a change of postal address or want to add someone to your water account, it’s important to keep your details up to date.

Updating your details through My Account is quick, easy and only take a few minutes. However, at this time, My Account cannot do everything.

For some updates, you may need to call us, fill in a form online or even contact a third party.

We’re here to help and guide you through.

  • Personal details you can update using My Account

    • Postal address
    • Bill delivery and reminder methods
    • Contact numbers
    • Communication preferences
    • Email address and password
    • Two-step verification method.

    We will send an email to confirm any changes.

  • Change legal name / update account name

    The name on your Hunter Water account must match the legal property owner’s name recorded with NSW Land Registry Services (LRS). We cannot update your account details directly.

    To change your name on your account:

    • Update your details with NSW Land Registry Services
    • NSW LRS will automatically notify us
    • We will then update the name on your Hunter Water account to match the property title

  • Add or remove an authorised representative - residential

    An authorised representative can talk to us about your residential account, including bills and water use.

    Add someone to your account

    If you want to add a parent, a partner or someone else you trust to act on your behalf, complete our authorised representative form online.

    Remove someone from your account

    To remove someone you no longer wish to act on your behalf, call us on 1300 657 657, Monday to Friday, 8am – 5pm.

  • Add or remove an authorised representative – business

    Adding or removing an authorised representative on a business account takes a few steps.

    Here’s what you need to do so the process is quick and easy.

    Who can be added as an authorised representative?

    The authorised representative must hold a role within the business or company. For example:

    • Manager
    • Accounts Payable
    • Administration

    Email these documents before you call

    We need written evidence in the form of either:

    • an email which includes a business signature matching the name on the Hunter Water account,
    • a letter on the business or company letterhead, or
    • a copy of the ASIC document showing the company name.

    Email everything to us then call 1300 657 657, Monday to Friday, 8am – 5pm.

    Why do we need these documents?

    ASIC documents

    • Clearly confirm current directors and officeholders
    • Searches are up to date and verifiable

    Trust deeds

    • May show who can act as trustee, but do not confirm who is currently authorised
    • May be outdated, incomplete, or not reflect resignations, new appointments or other company changes

  • Add a managing agent

    If you're renting out a property, have your managing agent complete a request form online to access account information or receive bills.

    If you’re a managing agent or real estate agency and want client bills sent to your email, submit a request online.

    For 10 or more properties, contact us to request a bulk update template.

  • Someone has passed away

    If you've recently lost a loved one, we know it’s a difficult time. We’ve made it simple to let us know so we can update or finalise the account. You can:

    If you need extra support from Hunter Water, we’re here to help.

Need help or advice?

Get in touch in whatever way feels most comfortable:

  • Use Live Chat during business hours

Only authorised people can make changes to your account. For more information, review our privacy statement.