Contact us

Quick links and help guides

How to do business with us during COVID-19

There are plenty of other ways you can continue doing business with us such as online applications, paying your bill online and contacting us via phone, email or web chat.

Where this support and advice cannot be provided, you can visit our Customer Service Centre at Newcastle. At this point in time, our regional centres at Maitland and Speers Point remain closed.

Bogus and unauthorised callers or representatives

We strive to protect the security of our customers, especially from unauthorised callers and impersonators visiting your home or business.

Here's what to do if you receive a visit, phone call or email from somebody claiming to be from Hunter Water and you have suspicions about the reason for their contact.

Customer service centres

Map of 36 Honeysuckle Drive
Newcastle
Australia

Newcastle

8:30am - 5pm, Monday to Friday

Map of 128 Main Road
Speers Point NSW 2284
Australia

Lake Macquarie

CLOSED in response to the COVID-19 pandemic.

Map of 285 High Street
Maitland NSW 2320
Australia

Maitland

CLOSED in response to the COVID-19 pandemic.

Live Chat