Contact us

1300 657 657

Mon - Fri 8am - 5pm

+61 2 4081 5700

Calling from outside Australia

In response to the COVID-19 pandemic, we have decided to close our face-to-face counters at our Head Office at Newcastle, Lake Macquarie City Council and Maitland City Council to protect the health and safety of our people and the community.

There are plenty of other ways you can continue doing business with us such as online applications, paying your bill online and contacting us via phone, email or web chat. Where this support and advice cannot be provided, appointments can be made.

We strive to protect the security of our customers, especially from unauthorised callers and impersonators visiting your home or business.

Here's what to do if you receive a visit, phone call or email from somebody claiming to be from Hunter Water and you have suspicions about the reason for their contact.