Contact us

Quick links and help guides

Get social

Keep up-to-date on our latest news, events and competitions.

Make the switch to My Account!

Have your bill delivered straight to your inbox and manage your account online with My Account. You can also view, pay or download your bills and update your contact details. To register all you need is a copy of your Hunter Water bill.

How to do business with us

There are plenty of ways you can do business with us such as submitting applications and paying your bill online, contacting us via phone, email or web chat or visiting our Customer Service Centre in Newcastle.

Bogus and unauthorised callers

If you receive a visit, phone call or email from somebody claiming to be from Hunter Water and you have suspicions about the reason for their contact here's what to do.

Customer service centre

Map of 36 Honeysuckle Drive
Newcastle
Australia

Newcastle

Temporarily closed due to COVID-19.