Contact us

Quick links and help guides

Get social

Keep up-to-date on our latest news, events and competitions.

Make the switch to My Account!

Have your water bill delivered to your inbox and manage your Hunter Water account online anytime using My Account.

View your account balance, pay or download your bills, update your contact details or request a payment extension.

For your security, My Account uses two-step verification to confirm it is you logging in each time.

How to do business with us

There are plenty of ways you can do business with us such as submitting applications and paying your bill online, contacting us via phone, email or web chat or visiting our Customer Service Centre in Newcastle.

Bogus and unauthorised callers

If you receive a visit, phone call or email from somebody claiming to be from Hunter Water and you have suspicions about the reason for their contact here's what to do.

Customer service centre

Map of 36 Honeysuckle Drive


8:30am - 4pm (Monday - Friday)