Let us know
Tell us about your concerns by calling (8am to 5pm, Monday to Friday) and speak with a member of our customer service team who will work with you to understand your concerns, or simply complete our online form.
Our Customer Centre at 36 Honeysuckle Drive, Newcastle will reopen Wednesday 21 May. Thank you for your patience.
Heavy rain is causing widespread wastewater system impacts. We are prioritising workload to respond. If you have internal wastewater surcharge, property damage, safety concerns, or similar urgent situation, please call Hunter Water on 1300 657 000. If not, please call 30 minutes after rain has stopped to report your issue.
We aim to provide great services to the Lower Hunter region. We know that sometimes things go right and sometimes things go wrong. When this occurs, we want to learn and understand how we can improve.
If you're happy with your Hunter Water experience, we'd love to hear from you.
Compliments and positive feedback are the heartbeat of our team.
If you're unhappy with our service, we welcome the opportunity to put things right. Here's what to do:
Tell us about your concerns by calling (8am to 5pm, Monday to Friday) and speak with a member of our customer service team who will work with you to understand your concerns, or simply complete our online form.
If we are unable to address your concerns and you would like to lodge a complaint for further investigation, you can lodge a complaint using our online form.
We have prepared a brochure to help you understand our internal complaint handling process and information about the Energy and Water Ombudsman's external dispute resolution services. You can also view our Complaint & Enquiry Policy and Complaints Handling Standard for more information.