Bogus callers
We strive to protect the security of our customers, especially from unauthorised callers and impersonators visiting your home or business. You can help us with this by reading the below information on how to identify our employees from false workers and callers
Telephone calls
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Hunter water staff
- will always introduce themselves - including their name, position and reason for their call.
- will discuss balances that are overdue and payment options/arrangements that are available.
- Hunter Water can take payments over the phone but we will not enforce you to make it this way.
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Impersonators
- will provide a basic introduction of who they are and the reason for the call.
- will make unreasonable requests for payment
- will try and make you feel pressured, which will make you feel uncomfortable.
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what you should know
- Confirm the caller's name, position at Hunter Water and a contact number. A Hunter Water employee will be able to provide all of these details.
- Write down the time of the call.
- Write down the name the caller was using and provide Hunter Water with the phone number the impersonator used to contact you.
- Terminate the call if you feel uncomfortable or if the caller cannot provide their details.
- If ever in doubt, contact us.
Door knocking
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Hunter water staff
- will make an appointment with you where possible.
- will have an official identification for you to see, and will be happy to confirm their identity.
- may be wearing a Hunter Water uniform if relevant to their position.
- may be in a vehicle with Hunter Water branding.
- it is possible that some of Hunter Water's contractors may not have a Hunter Water identification card or Hunter Water branded uniform. If you have any doubts about the representative, contact us
- are not authorised to collect money from you at your home or business.
If you feel in any danger, call 000 immediately. -
Impersonators
- work in pairs (although only one may identify themselves to you)
- won't be happy to handover identification for closer examination
- won't have an appointment (in some instances, appointments are not always necessary)
- won't have an official uniform or vehicle
- will and make you feel under pressure
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What you should know
- Hunter Water does not need to enter your house to check your water quality. This can be done from any tap on your property.
- Make sure all other doors to the outside are locked before you approach the front door.
- Keep your screen door locked and keep door chains in place.
- Be cautious and suspicious and always ask for identification.
- Make a note of the representative's details.
- Check for Hunter Water logo on clothing or on the vehicle.