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Report a water leak

Complete the form below if you see a slow but steady flow of water, pooling water, damp ground or a leaking water meter.

See water running down the street or spraying into the air?

We prioritise major leaks of this kind and will send a crew out straight away.

See water running down the street or spraying into the air? - Call our emergency line

Report a minor leak

Where is the leak?
Describe the leak

Understanding your water service responsibilities

We may maintain and repair the pipes from our water main (typically on the street) to and including your water meter where the meter frame is situated a maximum of one metre inside your property boundary.

Responsibility for the maintenance and repairs of pipes from your water meter to the home is your (or the home owner's) responsibility.

View our diagram to understand your responsibilities

We will not attend to repair:

  • Damage to your water system not caused by us
  • Private water services connecting to our water infrastructure under the terms of a separate agreement
  • Main to meter services greater than 40mm in diameter
  • Water services with less than 15 cm clearance above and below as well as around the water meter and frame
  • Water services connected to privately owned water mains (some community title subdivisions or private joint water services)
  • Fire services
  • Backflow prevention devices on properties, except where the device is integrated into the water meter supplied and owned by us

In these instances you will need to contact a licensed plumber to carry out the appropriate work as your own expense.

Your water meter requires a clearance of 15 cm (minimum) above and below as well as around your water meter and frame. Does your meter have the required clearance?

No clearance around the water meter?

It is important to provide clear access to and around your water meter to repair or replace it. To work safely, we require 15 cm (minimum) clearance above and below as well as around your water meter and frame, as shown in the the picture on the left above. This means the area around the water meter should be clear of hazards such as concrete, dirt, shrubs or trees. If your water meter does not have the required clearance, you will need to fix the issue before we can attend your property.

Optional

Your contact details

Statement

As per our Privacy Statement, the personal information we collect in this form is used to deliver you our services, which includes responding to your enquiry. We also use it to seek your feedback to improve our services or to give you other information relevant to the services we provide you.

More information

Other emergency faults

Other emergency faults include:

  • Sewage overflows
  • Any water or sewerage issue causing harm or injury
  • Security concerns about our assets and infrastructure (e.g. vandalism, graffiti or break-in to a water reservoir or pump station)

Please call us on 1300 657 000 immediately for emergency faults.

Other emergency faults - Call our team 24/7