Protecting your privacy


Privacy at Hunter Water

We recognise that our people, customers and the community trust us to keep their personal information safe and secure. We will respect this trust and work together to make privacy easy.

Hunter Water’s Privacy Framework has been developed to conform with the Privacy and Personal Information Protection Amendment Act 2022 (NSW) (PPIP Act) and in some limited circumstances, the Health Records and Information Privacy Act 2022 NSW (HRIP Act) with regard to protecting the personal and health information of our people, customers and stakeholders.

We collect personal information from our people, customers and stakeholders in order to perform our functions in delivering water and wastewater services to the community. The following key documents demonstrate the way that Hunter Water manages its responsibilities with regard to personal information.

If you have any questions about the application of this Privacy Statement, or your privacy on this website, or if you have a request to access or correct your personal or health information as held by Hunter Water please contact the Hunter Water Privacy Officer or call 1300 657 657.

We’re committed to protecting your privacy.

Information and Privacy Commission NSW

If you would like more information about your privacy, please visit the NSW Information and Privacy Commission’s website.

Privacy On our Website

We use analytics to gather information about visitor activity on our website. This is not used to identify users but rather to obtain metrics to help us to evaluate and improve the services that we provide.

Our website uses third party cookies and pixels that social media providers use to collect information about their members’ activities on our website. We use these metrics to better understand our audience and evaluate our online activities.

When you use our website, some information that is logged automatically includes your operating system, IP Address, device and browser type, the city location, the duration of time spent on our website and the pages and documents you viewed. If you do not wish for this to be obtained you should not access or use our website services.

Need more help?

If you have any questions or wish to discuss a privacy issue, please contact us.