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Family violence support

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Family and domestic violence is a serious and widespread issue in Australia. We know it can affect anyone, at any time in their life.

Our team is trained to recognise the signs of family violence and respond with care, compassion and the right support for your needs.

Your safety and privacy come first

Conversations with us are confidential. Any information you share will not be disclosed to anyone else, including others listed on your account.

Access to your information is limited to the staff supporting you directly.

Help with paying your bill

Family violence can make financial situations more difficult. If you're feeling overwhelmed, please know you are not alone.

We will work with you to understand your situation and offer a range of support options to help manage your bill or any outstanding debt.

Connecting with further support

We work closely with local domestic and family violence services that specialise in supporting people in crisis. We can help connect you, so you do not need to explain your situation multiple times.

You can also visit  Ask Izzy, a free and anonymous website that helps you find local support for housing, financial stress, mental health and more.

Easy English documents

Easy English is a style of communication that uses short sentences, everyday words and images to support understanding. It’s designed for people with low literacy levels or limited English skills.

To help make our information more accessible, Hunter Water worked with accessible communication experts Scope to create Easy English versions of some key documents.

Contact us

You do not have to go through this alone. Please get in touch with us.

  • Use Live Chat during business hours    

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