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Family violence support

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Our customers and community are at the heart of all we do, and we are committed to supporting you.

Family and Domestic Violence (FDV) is a serious and widespread problem in Australia. At Hunter Water, we condemn all forms of family and domestic violence and are committed to ensuring that those affected have access to empathetic, consistent and informed assistance.

Your safety and privacy come first

Conversations with us are confidential. Any information you share will not be disclosed to anyone else, including others listed on your account.

Access to your information is limited to the staff supporting you directly.

Help with paying your bill

Family violence can make financial situations more difficult. If you're feeling overwhelmed, please know you are not alone.

We will work with you to understand your situation and offer a range of support options, including:

  • Implementing additional security controls on your account.
  • Providing you with protection from debt recovery.
  • Setting up a payment plan you can manage.
  • Offering plumbing support.
  • Providing information regarding external support services.

For further information please refer to our Family Domestic Violence policy

Connecting with further support

We work closely with local domestic and family violence services that specialise in supporting people in crisis. We can help connect you, so you do not need to explain your situation multiple times.

You can also visit  Ask Izzy, a free and anonymous website that helps you find local support for housing, financial stress, mental health and more.

Contact us

You do not have to go through this alone. Please get in touch with us.

  • Use Live Chat during business hours    

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