Outages Water outages Report leak Report a leak Contact Contact us
Hunter Water
Contact us Current Outages Report a leak Pay your bill Payment Extension Get help paying Understanding your usage My Account

Pension rebate

Get help with your water bill if you hold an eligible concession card

If you are an eligible pensioner, you may be able to receive a discount on your water usage and service charges.

You can apply for a pension rebate if you:

  • are the owner and occupier of a residential property, and
Australian government issued pensioner concession card. Also known as a PCC card
Australian government Department of Veterans' Affairs issued health card. Also known as a DVA card

How to apply

The easiest way to claim your rebate is to complete our pension rebate form below.

Need to talk to someone? Chat with us online or give us a call during business hours on 1300 657 657.   

Please have your concession card handy.

Have you received a letter about your pension rebate?

If we have contacted you because your rebate details do not match our records, please call us on 1300 657 657 during business hours to update your information.

Other things to know about the pension rebate

  • Are tenants eligible?

    No, the rebate only applies to the property an eligible concession card holder owns and lives in.

    However, in some cases, you may still qualify even if you are not the legal owner. For example, if you have a life tenancy, are the sole beneficiary or have a similar legal arrangement.

    Not sure? Get in touch and we’ll help you work it out.

  • What if I own more than one property?

    The pension rebate only applies to the property you live in.

    You cannot claim the rebate on investment properties or holiday homes.

  • What if I live in a community title property?

    If your property is part of a community title, please contact us to check your eligibility. It may depend on how your account is billed.

  • Do I need to reapply if I move or my circumstances change?

    Yes, you need to let us know if your situation changes. This includes:

    • Buying or selling a home
    • Changing your postal address
    • Travelling for a long time
    • Divorce or separation
    • The death of a spouse


    We can help update your account and make sure the rebate is applied correctly.

If you have questions about how your information is used:

  • Use Live Chat during business hours    

Why do we check your details with Services Australia?

To make sure your rebate stays active, Hunter Water confirms your concession details with Services Australia (Centrelink) every two weeks.

We only use your name, concession card number (CRN) and postcode for this purpose.

If you do not give consent, we will not be able to automatically verify your details with Services Australia. This means you will need to contact us every four months and provide your current concession card details to continue receiving the rebate.

Pension rebate form

Complete this form if you:

  • are the owner and occupier of a residential property, and
  • have confirmed that you are eligible for a pension rebate.

We collect your personal information to help deliver our services, including responding to your claim. We may also use it to ask for feedback or share information relevant to your services.

For more details, read our privacy statement.

Your contact details

Preferred contact method

Property and account details

Optional

Pension details

Statement

I/we understand and acknowledge the following:

  1. I authorise Hunter Water to use Centrelink Confirmation eServices to perform a Centrelink/DVA enquiry of my Centrelink or Department of Veterans’ Affairs customer details and concession card status in order to enable Hunter Water to determine if I qualify for a concession, rebate or service. I authorise the Australian Government Department of Human Services (the department) to provide the results of that enquiry to Hunter Water.
  2. I understand the department will use information I have provided to Hunter Water to confirm my eligibility for a concession rebate and will disclose to Hunter Water personal information including my name, address, payment and concession card type and status.
  3. This consent, once agreed to, remains valid while you are a customer of Hunter Water unless you withdraw it by contacting Hunter Water or the department. You can obtain proof of your circumstances/details from the department and provide it to Hunter Water so that my eligibility for a concession rebate can be determined. If you withdraw your consent or do not alternatively provide proof of my circumstances/details, you may not be eligible for the concession rebate provided by Hunter Water.
  4. I am the owner or authorised representative for the above noted accounts and/or properties.
  5. The information I have provided in this application is true and correct, to the best of my knowledge. I understand that Hunter Water may re-bill any rebate provided and/or take proceedings against me if false or misleading information is provided.