Connecting and disconnecting
Learn more about our requirements and application process for connecting and disconnecting to our water and sewer systems.
Our Customer Centre at 36 Honeysuckle Drive, Newcastle will reopen Wednesday 21 May. Thank you for your patience.
Heavy rain is causing widespread wastewater system impacts. We are prioritising workload to respond. If you have internal wastewater surcharge, property damage, safety concerns, or similar urgent situation, please call Hunter Water on 1300 657 000. If not, please call 30 minutes after rain has stopped to report your issue.
If you are a plumber, this hub is here for you to better understand our plumbing requirements, fees and charges, and access application forms.
Learn more about our requirements and application process for connecting and disconnecting to our water and sewer systems.
Learn more about our requirements for the installation of water meters.
Learn more about our requirements for backflow prevention, including our installation and registration process.
Learn more about our requirements and application process for trade waste, including necessary compliance audits.
Learn more about how we assess hydraulic designs.
We provide recycled water to a number of new growth areas within the Lower Hunter. Learn more about how to connect to a recycled water service.
A quick way to find resources relevant to you.
If you are an accredited backflow compliance plumber, you can submit device certification using our online system.
We have specific requirements for connection to sewer which may require the installation of a boundary trap connection.
Before undertaking any excavation works, it's important that you check for underground pipes and cable networks that could be in the area.
There are minimum measurements between the soffit of the sewer main and the spill level of the overflow relief gully (ORG).