How we protect our water supply
We pride ourselves on managing a water supply that meets the Australian Drinking Water Guidelines. Read about the robust preventative measures we have in place to protect this drinking water quality and public health.
Water quality
We manage our water supply from catchment to tap, ensuring that safe and reliable, high-quality drinking water is delivered to our network of over half a million customers in the Lower Hunter.
What’s in your water
Our supply is clean, safe and produced at the most optimal quality for our customers. Find out just what's in our water, and how we treat it so that it meets the standards outlined in the Australian Drinking Water Guidelines.
How we test our water quality
Our drinking water quality program allows us to carefully and thoroughly monitor our supply. See how we test our drinking water using a National Association of Testing Authorities (NATA) accredited lab to ensure that our customers are receiving the best water possible.
Resources
A quick way to find resources about water quality.
Additional Information
Guidelines for drinking water quality
We follow comprehensive guidelines to protect drinking water and ensure that it is high quality when it reaches our customers' taps. Read a rundown of our drinking water quality, including how it meets microbiological, physical and chemical requirements.
Are you concerned about your water quality?
Are you experiencing difference in the look, taste or smell of your water?
Water Quality
We take a holistic approach to managing our water quality from source to tap, ensuring we deliver high quality water to our customers while protecting the environment.
Where does my water come from?
We supply water to more than half a million people in the Lower Hunter region of New South Wales. More than 240,000 properties are connected to our water supply network.