Are you concerned about your water quality?
Are you experiencing a difference in the look, taste or smell of your water?
Our Customer Centre at 36 Honeysuckle Drive, Newcastle will reopen Wednesday 21 May. Thank you for your patience.
Heavy rain is causing widespread wastewater system impacts. We are prioritising workload to respond. If you have internal wastewater surcharge, property damage, safety concerns, or similar urgent situation, please call Hunter Water on 1300 657 000. If not, please call 30 minutes after rain has stopped to report your issue.
We have an extensive drinking water quality monitoring program that allows us to carefully and thoroughly monitor our supply.
Sampling and analysis using a National Association of Testing Authorities (NATA) accredited lab is routinely undertaken at raw water sources, water treatment plants and from within the distribution system.
Over 4,000 samples are collected and analysed each month, and operational monitoring of key water quality parameters is undertaken 24/7 using online technology at our water treatment plants.
A report summarising the quality of water supplied to our customers is published monthly on our website. View our monthly reports.
Are you experiencing a difference in the look, taste or smell of your water?
Learn about our Water Resilience Program and the plans we have in place to ensure we have a strong water future in our region.