Concessions for medical conditions
We understand that some of our customers have medical needs that require large amounts of water to be used at home, especially those who require haemodialysis machines.
To help our home haemodialysis customers manage the financial burden, we provide a free water allowance of up to 250 kilolitres (kL) per annum, which is approximately up to 83kL per bill.
Commonly asked questions
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How to apply
You don't need to apply directly to us as The Wansey Centre provides us with an updated list each month. You should notice this allowance on your next bill. Contact us if you have any questions.
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what to know when there is a water outage
We will let you know in advance of any planned water supply interruptions in the same way that we communicate to all of our customers. If you have any concerns during an outage, please call our 24-hour Faults and Emergencies line on 1300 657 000.
If an unplanned water supply interruption occurs (such as a water main break), notice may not be given. If this happens, please follow the training provided by your dialysis centre.
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Water quality
We will inform The Wansey Centre and NSW Health of any significant changes to water quality that might impact your treatment. Your dialysis centre will advise you of how to manage this change.
Water quality
We manage our water supply from catchment to tap, ensuring that safe and reliable, high-quality drinking water is delivered to our network of over half a million customers in the Lower Hunter.