Your Hunter Water bill explained
Water bills can be tricky – and we are here to help.
This guide walks you through each part of your bill so you can see how charges are calculated, understand your water use and learn about support if you need help paying.
If you prefer a simpler version, you can download our Easy English Guide – About my water bill. It uses plain language and clear visuals to explain what everything on your water bill means.
How often do we issue a bill?
Hunter Water sends three bills a year during the following periods:
- July to October
- November to February
- March to June
My Account
Have your water bill delivered to your inbox and manage your Hunter Water account online anytime using My Account. You can:
- check your account balance
- pay or download your bills
- update your contact details
- request a payment extension
- set up smaller, regular payments with Easy Pay
- set up to automatically pay your bill when its due
Property address
The address we are billing for water use.
How do you compare?
Compare your water use to the average household.
Your water use
Your average daily water use:
- over the last three years
- this time last year
- your current bill period.
Supporting you
Whether you’re experiencing financial hardship, want to pay in instalments or just need a little extra time, we can help.
Your account summary
A summary of your last bill, payments and the amount due.
How to pay
Set up Easy Pay to make smaller, regular payments that suit your budget.
Use My Account to get started.
Water meter information
Your total water use – in kL – for this billing period.
Billing periods are every four months but may vary by a few days.
New charges for water use
A summary of fixed charges, water usage, credits and adjustments.
New charges for sewer service
A summary of fixed charges.
Finding it hard to pay your water bill?
Whether you are experiencing financial hardship, want to pay in instalments or just need a little extra time, we are here to help.
The first step is to get in touch – in whatever way feels most comfortable for you.
- Call us on 1300 657 657 (Monday to Friday, 8am – 5pm)
- Use Live Chat during business hours
- Send us an email
What happens if you don't pay?
If you're finding it hard to pay, talk to us. We can often help you avoid recovery steps.
Is your bill higher than normal?
It can be worrying when your bill is higher than expected.
Find out how to check your usage and better understand what might have changed.
Residential Pricing, fees and charges
Find out what you can expect to pay for water use and services as a residential customer.
Business pricing, fees and charges
See the pricing, fees and charges for water use and services as a business customer.