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Payment extension

Need more time to pay your bill?

Log into My Account and navigate to the ‘pay options’ tab and request an extension on your bill.

Once the extension is confirmed, we will pause any collection or restriction activity on the property.

If the bill is not paid by the extension due date, collection action will continue.

What is My Account?

My Account is a secure online service that helps you manage your Hunter Water account anywhere, anytime. As well as staying on top of your payments, you can:

  • View your current bill and check past payments
  • See your account balance and when your bill is due
  • Set up Easy Pay or direct debit to make payments easier
  • Ask for more time to pay

Registering for My Account is quick and easy

Need help getting started?

Call us on 1300 657 657 (Monday to Friday, 8am - 5pm) and choose:

  • 'Request a payment extension’ or
  • 'Speak to a member of our team’

Personalised payment support

Having trouble paying your water bill? Hunter Water offers a range of support options, tailored to your situation.

There are many ways we can help. The first step is to get in touch in whatever way feels most comfortable for you.

  • Use Live Chat during business hours