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Tankered waste

Tankered waste contractors play an important role in the community by removing liquid wastes from residential, commercial and industrial premises.

The acceptance of tankered waste requires careful management to ensure that the water is safely received and treated to a standard which meets our environmental discharge licences at the receiving treatment plant.

Before you can discharge tankered waste at one of our treatment plants, you will need to have an agreement with us.

How it works

  1. Set up an agreement
    Complete the online form below to apply for, renew, or vary, a Tankered Waste Agreement.
  2. Review our Tankering Agreement terms and conditions
    Before you can begin discharging tankered waste, you must review the Tankering agreement's terms and conditions. We will then provide you with an Execution Instrument to sign.
  3. Induct each driver
    Once your application is approved, register each driver (who will enter our wastewater treatment plants) for a generic and site-specific induction.
  4. Log each disposal
    Submit an e-docket each time you dispose tankered liquid waste at one of our treatment plants.
  5. Submit a sample
    We’ll let you know when you are required to submit a sample for testing so that we can assess the discharge in compliance with your agreement.

Waste discharge guidelines

There are strict guidelines on what can be discharged at our Wastewater Treatment Plants to ensure compliance with Hunter Water’s Operating Licence granted under the Hunter Water Act 1991. Read more in our Trade Wastewater and Liquid Waste Carriers Standard (PDF, 43 pages, 1MB).

We will not accept liquid waste from outside our operating area.

  • Understand your responsibilities

    You have a responsibility to be aware of what liquid waste type you are carrying and where it originated from. This is crucial to providing accurate information to Hunter Water when assessing your application.

    For example, did you know that:

    • bringing in liquid waste that originates from outside our area of operations could constitute a breach and potentially lead to a suspension of your agreement?
    • attempting to discharge waste from a truck that is not previously approved and registered on our system could lead to cancellation of your agreement?

  • Monitoring and sampling

    We conduct ongoing monitoring and sampling of tanker discharges, by specific tanker sampling direct from the tanker, or more generally to assess the overall discharges and their compliance with your agreement. It is a requirement of Hunter Water’s agreements to submit a sample when required for testing.

  • Charges and billing

    To recover the cost of managing the additional load that tankered liquid waste imposes on the treatment plants, tankered waste charges apply.

    Your monthly bill may include the following:

    • Annual agreement fee – this is an annual fee that is apportioned over the year and charged monthly.
    • Tanker disposal charge ($/kL) – this is the charge for the tankered waste disposals for the month. It is charged per kilolitre of liquid waste disposed (kL = 1000 litres).
    • Applicable fees including a renewal, variation and after-hours access fee

    You will be billed monthly on the 10th business day of the month for the previous month’s charges. For example, all charges for January are billed on the 10th business day of February.

Submit your Tankered e-docket now

Already registered? Head to our online e-docket system to submit your tankered waste dockets.

Submit your Tankered e-docket now - Submit now Submit your Tankered e-docket now - Tutorial video

Discharging outside of business hours

Our tanker approved treatment plants accept tankered discharge between the hours of 7am and 3pm (Monday to Friday) only. Approval is required to discharge outside of these hours. The approval process will take 3 to 5 business days. If you wish to apply to discharge outside of these hours, contact our team.

Discharging outside of business hours - Email us

Agreement application form

Complete the fields below to:

  • apply for (valid for 3 years)
  • renew
  • vary, or
  • cancel

An agreement with Hunter Water to discharge tankered liquid waste at one of our treatment plants.

We will process your application within 3-5 business days.

An application fee will be applied once an application has been approved and added to your first bill.

As per our Privacy Statement, the personal information we collect in this form is used to deliver you our services, which includes responding to your submission and evaluating your feedback to help us improve.

Application type

Contact person

Company details

Are you changing your agreement?

Vehicle details

Do you need to add/remove a vehicle?
Add another vehicle?1
Do you need to add/remove another vehicle?1
Add another vehicle?2
Do you need to add/remove another vehicle? 2
Add another vehicle?3
Do you need to add/remove another vehicle? 3
Add another vehicle? 4
Do you need to add/remove another vehicle? 4
Add another vehicle?5
Do you need to add/remove another vehicle?5

Additional vehicles

If you need to add or remove additional vehicles , email the details for each vehicle to compliance@hunterwater.com.au and follow this format:

  • Registration
  • Capacity (litres)
  • Type
  • Add or remove

Usage details

Do you need to change the usage details?

Waste type

Liquid waste carriers can discharge specific types of liquid waste at our Raymond Terrace, Morpeth, Dora Creek, Kurri Kurri and Burwood Beach Water Waste Water Treatment Works.

Sludge, ground water or storm water is prohibited at all Hunter Water Treatment Works locations. 

Do you need to change the waste type?

Permitted treatment plants

Septic effluent is accepted at Raymond Terrace, Morpeth, Dora Creek and Kurri Kurri treatment plants.

Mixed septic effluent and septic sludge is accepted at Raymond Terrace, Morpeth, Dora Creek and Kurri Kurri treatment plants.

Greasy treated effluent is accepted Kurri Kurri treatment plant.

Treated oily waste is accepted Kurri Kurri treatment plant.

Portable toilet waste is accepted at Burwood Beach treatment plant.

Statement 

I, being the registered business owner identified in this application, or a person lawfully authorised to act under a registered Power of Attorney granted by the business owner, confirm that I am aware of and consent to the application for liquid waste collection and/or tankering services to be carried out in the Hunter Water area of operations..

I acknowledge that all applicable fees and charges, including and not limited to those related to liquid wastewater services, will be levied against the business owner in accordance with the standard billing process and relevant regulations.

We're here to help

Contact our team if you need advice on submitting an e-docket, discharging outside of business hours or if you need to register your vehicle.

We're here to help - Email