Agents, landlords and tenants
This page explains who is responsible for water services and usage charges for tenants and landlords.
Understand your responsibilities
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Tenants
Water bills
We send all water bills to the property owner or managing agent, and as a tenant, it’s worthwhile checking the responsibilities and obligations you have with them.
Residential tenants are generally responsible for water usage charges and your landlord or managing agent may supply you with an invoice or advise you of the amount and due date.
Most commercial tenants are responsible for paying the total water account (service and usage charges). However, this depends on the lease agreement with your property owner or managing agent.
Moving out?
You don’t need to organise to have the water meter read or for it to be disconnected. Your landlord or managing agent should arrange for the water meter to be read so you can pay the final amount owed.
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Landlords
Water bills
As an owner of a residential tenanted property, you are responsible for paying all the sewer and fixed water charges and, depending on your lease agreement, your tenants may pay the water usage charges.
Check with your property manager for how they manage your Hunter Water bill. If you do not have an agent managing your property, you may need to collect the water usage charges from your tenant directly.
When a tenant is moving out
When a tenant is vacating a property your managing agent will take a reading and calculate their usage. If you are self-managing the property, you can take a reading or obtain it from the tenant and complete the calculation.