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Current water outages

If you have no water or low water flow, check our outage map to see if a fault has been reported in your area. You can also check if there's a planned outage scheduled.

>Water supply issue icon

Fault reported
Water supply issue reported.

Water outage icon

Works in progress
Water outage in this area.

Completed works icon

Completed works
Recently completed repairs.

Planned works icon

Planned works
Work planned in this area.

No water and not on the map?

Call us now if you have no water, low water flow, or see water flooding the street.

No water and not on the map? - Emergency line

Report a minor leak

Leaks such as a small but steady flow of water, pooling water, damp ground or a leaking water meter.

Report a water leak - Report online

Types of water outages

Whilst we aim to provide a continuous, reliable water supply to our customers, there are times when the system is interrupted for emergency repairs, maintenance or new developments. There are two types of outages that occur:

Faults

Sometimes there are unforeseen circumstances, such as a water main break or other system issue, that lead to a water outage. If this occurs, we place a notification on the map and provide an estimated repair time.

Planned works

Planned works accommodate maintenance and new developments. Domestic customers will receive a notice in their letterbox at least two days prior to the planned works, while commercial customers will receive it seven days prior to the planned works.

Important information

Before planned works

You may wish to store sufficient water in bottles for drinking and water in buckets for flushing toilets. You may also like to speak to your plumber about options to meet your needs.

During faults and planned works

Hot water systems should not be operated during water faults and should be turned off to avoid possible damage.

After faults and planned water works

On resumption of the water supply, before turning the hot water system back on, a hot water tap should be turned on to flush out any air pockets from the pipes. When a consistent flow has returned, the hot water system can be turned back on and normal use resumed.

Dirty water after faults and planned works

We advise that you visually check the water prior to use. If it appears to be discoloured we suggest you turn on a tap and let it run for a couple of minutes to clear your pipe work. If it doesn't clear learn what to do.

Important information - Learn more
A person watering in a nursery

Options for businesses to prepare for planned works

If you manage a business from your property and require a continuous water supply, it is recommended that you consider some of the following options:

  • Maintain a supply of stored tap water on your premises
  • Maintain a supply of bottled water on your premises
  • Install a water storage tank
  • Hire a portable toilet for the outage period
  • Contact a water cartage business to maintain supply
  • Having the name and contact details for a cartage business on hand is recommended
  • Please note that if required for drinking purposes, the water cartage firm must now meet requirements under the Public Health Act.

For further information relating to the terms under which Hunter Water provide water supply please refer to our Customer Contract

Options for businesses to prepare for planned works - View our Customer Contract