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Newcastle Customer Centre reopens Wednesday 21 May

Our Customer Centre at 36 Honeysuckle Drive, Newcastle will reopen Wednesday 21 May. Thank you for your patience.

Wet weather update

Heavy rain is causing widespread wastewater system impacts. We are prioritising workload to respond. If you have internal wastewater surcharge, property damage, safety concerns, or similar urgent situation, please call Hunter Water on 1300 657 000. If not, please call 30 minutes after rain has stopped to report your issue.

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Hunter Water
  • Accounts and billing

    Paying your bill
    Pay now
    Payment options
    Get copy of bill
    Your bill explained
    High bill?
    Pricing, fees and charges
    My Account
    Register for My Account
    Log in to My Account
    Get help paying
    Smaller, regular payments
    Payment extension
    Personalised support
    Pension rebate
    Concessions for medical conditions
    Manage your account
    Update your details
    Account balance
    Payment refund
    Submit a meter reading
    Managing agent and real estate requests
    Authorised representatives
    Service delivery rebates
    Protecting your information
    Buying and selling a property
    Solicitors and conveyancing
    Buying a property
    Selling a property
    Agents, landlords and tenants
  • Business

    Managing trade waste
    Tankered waste
    Best practice guidelines
    Business pricing, fees and charges
    Standpipes and water carriers
    Submit a standpipe reading
    Standpipe inspection form
    Water carrier inspection form
    Approved standpipe fill locations
    Saving water
    Hospitality
    Landscaping and nurseries
    Construction
    Manufacturing
    Primary industry
    Water efficiency management plans
  • Building and developing

    Builders and home owners
    Building plan stamping
    Building a new house or renovating
    Adding a second dwelling
    Building townhouses
    Building over pipes and easements
    Subdividing land
    Developers
    Property self service portal
    Land development
    Section 50 certificate
    Complex works
    Developer deeds
    Developer charges
    Growth infrastructure
    Accredited suppliers
    Plumbers
    Connecting and disconnecting
    Water meters
    Trade waste
    Backflow prevention
    Hydraulic design assessment process
    Recycled water plumbing
    Plumber resource centre
    Sewer soffit requirements
    Dial before you dig
    Drawings, plans and specifications
    Water and sewer design manuals
    Standard technical specifications
    Standard drawings
  • Water and environment

    Your water supply
    Current water outages
    Report a water leak
    Water storage levels
    Your water service
    Water sources
    Water quality
    Protecting our water supply
    Wastewater quality
    Beach water quality
    Environmental licence monitoring
    Water conservation
    Saving water in the home
    Save water in your business
    Water in the Lower Hunter
    Sustainability
    Sustainable Development Goals
    Climate change action
    Sustainable energy
    Environmental management
    Recycling and reuse
    Your sewer service
    Sewer blockages
    Stop sewer problems occurring
    Service location plans
    Wastewater systems
    Stormwater
    Our stormwater network
    Keeping stormwater clean
    Stormwater connections on your property
  • About

    Our business
    What we do
    Who we are
    Information for suppliers
    Access to Hunter Water land
    Community
    Projects in your area
    Have your say
    Supporting our community
    Community engagement
    Careers
    Current vacancies
    Our people
    Career pathways
    Inclusion and diversity
    Schools and resources
    Caring for our waterways
    Catchment Care
    Let's Love Water Show
    Waterworld
    Young Water Warriors
    Publications
    Newsroom and media
    Reports and publications
    Policies and standards
    IPART and pricing proposals
Contact us Current Outages Report a leak Pay your bill Payment Extension Get help paying Understanding your usage My Account
  • My Account (water bills/accounts)
  • Property Portal (building/development applications
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My Account is here to make your life easy!

Check your account balance, view, pay and download your bills, set up direct debit and Easy Pay, and get more time to pay.

My Account is here to make your life easy! - Register now

What are you here to do?

Pay your bill

  • Pay now
  • Payment options
  • Request a copy of your bill
  • Your bill explained
  • High bill?
  • Pricing fees and charges

Get help paying

  • Smaller, regular payments
  • Payment extension
  • Personalised support
  • Pension rebates
  • Concessions for medical conditions

Manage your account

  • Update your details
  • Account balance
  • Managing agents requests
  • Payment refund
  • Submit a meter reading
  • Authorised representatives
  • Service delivery rebates

My Account

  • Register for My Account
  • Log in to My Account
  • My Account terms and conditions

Buying and selling a property

  • Solicitors and conveyancing
  • Buying a property
  • Selling a property
  • Agents, landlords and tenants

Easy English documents

  • How to get and pay my bill
  • Help to pay your water bill
  • About your water bill
  • How to check for water leaks
  • How to get help if you are not happy with us

Make smaller, regular payments with Easy Pay

With Easy Pay, you can split your bill into weekly, fortnightly or monthly payments.

Make your bill more manageable with Easy Pay
IPART and pricing proposals - Set up Easy Pay

Protecting your information

One of our main priorities when dealing with customers is the protection of their privacy and personal information.

Protecting your information - Learn how we protect your privacy and information