Update your details
Need to update your contact details or change your postal address? Let us know.
Manage your account with My Account
Check your account balance, view, pay and download your bills, update your details, get a payment extension and much more!
What are you here to do?
Check your account balance
It's easy to log in to My Account and check your balance fast. Not registered?
Get a refund
Paid a bill twice or made a payment to the wrong account? Let us help you get your money back.
Add an authorised representative
If you're a property owner and need to add another person to transact with us on your behalf, let us know.
Submit a meter reading
If we're unable to access your water meter, you can easily submit your property's water meter reading to us online.
Managing agent requests
If you're a managing agent or real estate and you want to update a postal address, receive bills via email or request a copy of a bill, you can submit online.
Quick links
An easy way to manage your account.
Get a copy of a bill
Get a copy of your bill
Set up Easy Pay
Pay your bill with affordable, more frequent payments.
Get help paying
We're here to support you when you need it most
Customer rebates
Pension rebates
Understand what concessions and rebates may apply to you and how to access your rebate online.
Service delivery rebates
Find out what service delivery rebates apply when things don't go to plan and your water is interrupted or a sewer overflow occurs.