Update your details
Need to update your contact details or change your postal address? Let us know.
Our Customer Centre at 36 Honeysuckle Drive, Newcastle will reopen Wednesday 21 May. Thank you for your patience.
Heavy rain is causing widespread wastewater system impacts. We are prioritising workload to respond. If you have internal wastewater surcharge, property damage, safety concerns, or similar urgent situation, please call Hunter Water on 1300 657 000. If not, please call 30 minutes after rain has stopped to report your issue.
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Need to update your contact details or change your postal address? Let us know.
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If you're a property owner and need to add another person to transact with us on your behalf, let us know.
If we're unable to access your water meter, you can easily submit your property's water meter reading to us online.
If you're a managing agent or real estate and you want to update a postal address, receive bills via email or request a copy of a bill, you can submit online.
An easy way to manage your account.
Understand what concessions and rebates may apply to you and how to access your rebate online.
Find out what service delivery rebates apply when things don't go to plan and your water is interrupted or a sewer overflow occurs.