We're here to support you

Our customers are at the heart of all we do. If you are having trouble paying your bill, we have options available to help you.

Make the switch!

Have your bills delivered straight to your inbox and manage your account online with My Account. It’s paperless, available 24/7, and the smarter way to pay!

Respect the Throne

Only flush the 3 p's, toilet paper, poo or pee! Wiping with anything else? BAG it and BIN it!

Our water future

View our plan to ensure our region has a secure and adaptable water system, now and for future generations.

Little habits make big changes

If you're thoughtful you can really make things go a long way, especially water.

Easy Pay. It's as easy as an afternoon nap!

With Easy Pay you can take control and pay your water bill with affordable and more frequent payments. Set up to pay the same amount each week or fortnight to easily manage your bills.

Learn more

Respect the Throne

We treat wastewater from over 250,000 properties in the lower Hunter, so what you flush down the toilet, drain or sink can make a big difference.

Learn more

Smart Water Choices apply

These simple, everyday choices will help our community maintain the great water saving behaviours demonstrated during water restrictions.

Learn more
Water Storage Levels

Water Storage Levels

Did you know?

Our treatment plants include robust processes to ensure that treated drinking water is of a very high quality and complies with the Australian Drinking Water Guidelines.