Hunter Water Hunter Water

Support for our customers

We're here to support our customers financially affected by these uncertain times.

Keep the pipes free!

Only flush the 3 p's, toilet paper, poo or pee! Wiping with anything else? BAG it and BIN it!


Smart Water Choices

Smart Water Choices will apply for all Hunter Water customers from 1 October 2020. These simple, everyday choices will help our community maintain the great water saving behaviours demonstrated during water restrictions.

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Love Water Grants now open

The first round of applications has now opened for community groups and organisations to apply for a share in $160,000, as part of our expanded Love Water Grants program.

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Water Storage Levels

Water Storage Levels

Total Storage


Level 1 water restrictions apply until 30 September 2020

Water restrictions apply to everyone in the Lower Hunter.

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Did you know?

Our treatment plants include robust processes to ensure that treated drinking water is of a very high quality and complies with the Australian Drinking Water Guidelines.

Supporting our customers during COVID-19

We recognise that this is a very challenging time for both people and businesses alike. For those experiencing financial difficulties, we can extend your account to give you more time to pay, there's interest free payment relief available and flexible payment options.

We're here to support you.

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