Current water outages

Properties in the following suburbs may be experiencing low pressure or a water outage due to an unplanned network issue or scheduled maintenance.

Suburb Time Issue Notes
GATESHEAD 09:15am Planned Outage 635573 - We are currently experiencing a water outage in PINE CL, BOX PL, OXFORD ST & PAPER ST with an estimated restoral time of 3:00pm
WARATAH 09:30am Unplanned Outage 635931 - We are currently experiencing a water outage in PLATT ST, GROVE ST, ADA ST & TIGHE ST with an estimated restoral time of 2:30pm

No water and not showing in our list of outages?

Our water is precious and our community is the eyes and ears of our water supply network. Your quick reporting of a water outage can help reduce water loss and wastage.

If you have no water or low water pressure report it immediately.

Important information

Before a planned outage

You may wish to store sufficient water in bottles for drinking and water in buckets for flushing toilets. You may also like to speak to your plumber about options to meet your needs.

During a water outage

Hot water systems should not be operated during water outages and should be turned off to avoid possible damage.

After a water outage

On resumption of the water supply, before turning the hot water system back on, a hot water tap should be turned on to flush out any air pockets from the pipes. When a consistent flow has returned, the hot water system can be turned back on and normal use resumed.

Dirty water after an outage

We advise that you visually check the water prior to use. If it appears to be discoloured we suggest you turn on a tap and let it run for a couple of minutes to clear your pipe work. If it doesn't clear learn what to do.

Options for businesses to prepare for an outage

If you manage a business from your property and require a continuous water supply, it is recommended that you consider some of the following options:

  • Maintain a supply of stored tap water on your premises
  • Maintain a supply of bottled water on your premises
  • Install a water storage tank
  • Hire a portable toilet for the outage period
  • Contact a water cartage business to maintain supply
  • Having the name and contact details for a cartage business on hand is recommended
  • Please note that if required for drinking purposes, the water cartage firm must now meet requirements under the Public Health Act.

For further information relating to the terms under which Hunter Water provide water supply please refer to our Customer Contract

Types of water outages

Whilst we aim to provide a continuous, reliable water supply to our customers, there are times when the system is interrupted for maintenance, new developments or emergency repairs. There are two types of outages that occur:

Learn more about: Planned outages

Planned outages

These are to accommodate maintenance and new developments. Domestic customers will receive a notice in their letterbox at least two days prior to the outage, while commercial customers will receive it seven days from the outage.

Learn more about: Unplanned outages

Unplanned outages

Sometimes there are unforeseen circumstances, such as a water main break or other system issue, that lead to a water outage. If this occurs, we place a notification on this page and provide an estimated repair time.

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