Before a planned outage
You may wish to store sufficient water in bottles for drinking and water in buckets for flushing toilets. You may also like to speak to your plumber about options to meet your needs.
During a water outage
Hot water systems should not be operated during water outages and should be turned off to avoid possible damage.
After a water outage
On resumption of the water supply, before turning the hot water system back on, a hot water tap should be turned on to flush out any air pockets from the pipes. When a consistent flow has returned, the hot water system can be turned back on and normal use resumed.
Dirty water after an outage
We advise that you visually check the water prior to use. If it appears to be discoloured we suggest you turn on a tap and let it run for a couple of minutes to clear your pipe work. If it doesn't clear learn what to do.