Dirty water after an outage

Sometimes you might notice discoloration with the water. Dirty water happens sometimes after we do maintenance work or emergency repairs.

What to do

  1. Turn on the outside tap closest to your water meter (collect the water in a bucket for your garden!).
  2. Run the water until the water is clear (for up to 5 minutes).
  3. Repeat step 1 and 2 with the tap, at the back of your property.
  4. Call us on 1300 657 000 if the water does not clear after flushing.
A bucket of water under a running tap

Tips and facts

  • Don't do any washing, or use your dishwasher or washing machine, until the water clears.
  • Make sure your water is completely clear before using any hot water, as dirty water can affect your hot water system.
  • Running a tap for 5 minutes to clear your water uses on average 75 litres if water, which costs about 30 cents.

Contact us for more support and help guides.