My water looks, tastes and smells unusual

The problem may be caused by the plumbing on your property or an issue with our water supply network.

Internal plumbing issues

The problem is likely to be an issue with your internal water service pipework if:

  • Only some taps are affected.
  • The problem stops after a few minutes of running the water.

For all problems relating to your internal water service pipework, please call a licensed plumber.


If you believe there is a problem with our water supply, or you can’t work out the source of the issue, please check out the information below to see if you can resolve it.

What to do about your water quality problem

Haven't resolved the issue?

If the issue persists, you should contact us immediately.