Stop problems occurring
Learn about some simple things you can do inside and outside your home to prevent sewer problems occurring in the future.
Our Customer Centre at 36 Honeysuckle Drive, Newcastle will reopen Wednesday 21 May. Thank you for your patience.
Heavy rain is causing widespread wastewater system impacts. We are prioritising workload to respond. If you have internal wastewater surcharge, property damage, safety concerns, or similar urgent situation, please call Hunter Water on 1300 657 000. If not, please call 30 minutes after rain has stopped to report your issue.
A sewer overflow occurs when wastewater is discharged from a sewer shaft or sewer manhole, as a result of a blockage.
Problems in the sewerage system generally occur within the pipes, stopping the flow of sewage away from your home.
Learn more about sewer blockages and what to do if this occurs at your property.
Learn about some simple things you can do inside and outside your home to prevent sewer problems occurring in the future.
Our sewer service is carefully monitored and managed so that sewage is disposed of properly. Learn more about your responsibilities.
We strive to do our best to minimise the impact of property damage for our customers. On occasion there may be a water main break or sewer overflow that is not foreseeable and unfortunately may cause property damage. Read our helpful fact sheet to learn what to do in this instance.