What's in your water
Our water supply is clean, safe and produced at the most optimal quality for our customers.
Our Customer Centre at 36 Honeysuckle Drive, Newcastle will reopen Wednesday 21 May. Thank you for your patience.
Heavy rain is causing widespread wastewater system impacts. We are prioritising workload to respond. If you have internal wastewater surcharge, property damage, safety concerns, or similar urgent situation, please call Hunter Water on 1300 657 000. If not, please call 30 minutes after rain has stopped to report your issue.
We manage our water from catchment to tap, ensuring that safe and reliable, high-quality drinking water is delivered to our network of over half a million customers in the Lower Hunter.
Drinking water supplied by Hunter Water consistently complies with the requirements of the National Health and Medical Research Council Australian Drinking Water Guidelines (ADWG).
Water is essential for our region to function. And because we want to create the most optimal supply possible, we have extensive processes in place to treat it. Read up on the steps involved in our water treatment processes and find out how we produce high-quality drinking water.
Our water supply is clean, safe and produced at the most optimal quality for our customers.
Our drinking water quality program allows us to carefully and thoroughly monitor our supply.