Water leaks
Avoid unnecessary water wastage by keeping on top of leaks around the home.
Did you know a dripping tap and leaking toilet can waste over a hundred litres of water a day? Regularly checking your taps, pipes and fittings around your property could save our precious water and your precious money.
Understanding your water meter
Your water meter measures the water usage for your property. It's how we calculate the water usage part of your bill. Understanding how to read your water meter can help you detect leaks, even when you can't see them.
Your water meter is measured in kilolitres (kL). One kilolitre (kL) equals 1000 litres (L). On your water meter, the white dials are kilolitres and the red dials are litres.
How to do an overnight leak test
- Before you go to bed, turn off all taps and water-using devices at your property.
- Take a photo or write down your meter reading.
- Check your meter reading again in the morning – has it changed?
- If the numbers have changed, you may have a hidden leak and you may require a licensed plumber to locate and repair as soon as possible.
What to do if you have found a leak
I own the property
As the property owner, you are responsible for maintaining and repairing all of the pipes and fittings within your property, from where your water system connects to our water main.
You may need to contact a licensed plumber to fix the leak. We encourage you to get the leak fixed as soon as possible as you are responsible for all usage charges.
I'm renting the property
Contact your agent or the property owner immediately. It's important that you encourage your landlord or agent to repair the leak as soon as possible as you may be responsible for all usage charges.