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Buying and selling a property

Whether you are buying, selling or moving, we want to make it simple for you to manage your water service. We've got everyone covered, with information for buyers and sellers, as well as managing agents and tenants.

Buying a property

Here you'll find out how to update ownership details and pay water fees from the time of sale right up to your first bill.

Buying a property - Learn more

Selling a property

Read our advice on changing your property ownership details, paying current water fees and cancelling automatic payments.

Selling a property - Learn more

Managing agents, landlords and tenants

Read what your responsibilities and obligations are when it comes to water service and usage charges as a managing agent, landlord or tenant.

Agents, landlords and tenants - Learn more

Moving house and have a pension rebate concession?

Unfortunately your concession does not follow you to your new address. Once the new information has been updated with Centrelink, you will need to reapply for your concession.

Pension rebate - Apply now

The buying and selling process

  1. Contract of Sale signed now cancel all Hunter Water payments
    Our services stay connected so you don’t need to contact us to connect or disconnect your water and sewerage services. If you're selling your property, just cancel any payments to us, even if you have a bill due. This includes cancelling BPAY, direct debit, and clearing the Payment Reference number from any bank accounts you have linked to this property.
  2. Request a Hunter Water search
    The buyer’s solicitor/conveyancer will generally order a Water Search from Hunter Water to provide details of the balance of the account. This Certificate is then issued with the water usage based on the last recorded daily average consumption, including any credits or outstanding charges.
  3. Settlement adjustments
    Based on the current cycle service charges and previous water usage, the solicitor/conveyancer will calculate the charges applicable to the seller and that will be adjusted in settlement. This can either be made as a payment to us or a payment to the buyer in settlement. Your solicitor/conveyancer can provide you the detail of this and information on how this was calculated.
  4. Change of ownership and your Welcome Pack
    We receive official notification of the land transfer from the NSW Land Registry Service. We then transfer the account to the buyer’s name and send out a Welcome Pack containing everything you need to know about our services.
  5. Receiving your new bill
    We then issue the next bill in the current billing cycle to the buyer. As the new owner of the property, the buyer is required to pay this bill in full, even if it contains some charges from the seller, as the buyer has been reimbursed for these charges in the settlement process (See step 3).

  6. Make sure we can reach you

    When you buy a property, Hunter Water automatically receives your name from NSW Land Registry Services, but not your phone number or email.
    Without these details, you may miss important updates, like water outages. Update your contact details in My Account. It only takes a few minutes.

Contact us

  • Call us on 1300 657 657 (Monday to Friday, 8am – 5pm)
  • Use Live Chat during business hours
  • Send us an email