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Newcastle Customer Centre reopens Wednesday 21 May

Our Customer Centre at 36 Honeysuckle Drive, Newcastle will reopen Wednesday 21 May. Thank you for your patience.

Wet weather update

Heavy rain is causing widespread wastewater system impacts. We are prioritising workload to respond. If you have internal wastewater surcharge, property damage, safety concerns, or similar urgent situation, please call Hunter Water on 1300 657 000. If not, please call 30 minutes after rain has stopped to report your issue.

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Hunter Water
  • Accounts and billing

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    Update your details
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    Submit a meter reading
    Managing agent and real estate requests
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    Service delivery rebates
    Protecting your information
    Buying and selling a property
    Solicitors and conveyancing
    Buying a property
    Selling a property
    Agents, landlords and tenants
  • Business

    Managing trade waste
    Tankered waste
    Best practice guidelines
    Business pricing, fees and charges
    Standpipes and water carriers
    Submit a standpipe reading
    Standpipe inspection form
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    Approved standpipe fill locations
    Saving water
    Hospitality
    Landscaping and nurseries
    Construction
    Manufacturing
    Primary industry
    Water efficiency management plans
  • Building and developing

    Builders and home owners
    Building plan stamping
    Building a new house or renovating
    Adding a second dwelling
    Building townhouses
    Building over pipes and easements
    Subdividing land
    Developers
    Property self service portal
    Land development
    Section 50 certificate
    Complex works
    Developer deeds
    Developer charges
    Growth infrastructure
    Accredited suppliers
    Plumbers
    Connecting and disconnecting
    Water meters
    Trade waste
    Backflow prevention
    Hydraulic design assessment process
    Recycled water plumbing
    Plumber resource centre
    Sewer soffit requirements
    Dial before you dig
    Drawings, plans and specifications
    Water and sewer design manuals
    Standard technical specifications
    Standard drawings
  • Water and environment

    Your water supply
    Current water outages
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    Water storage levels
    Your water service
    Water sources
    Water quality
    Protecting our water supply
    Wastewater quality
    Beach water quality
    Environmental licence monitoring
    Water conservation
    Saving water in the home
    Save water in your business
    Water in the Lower Hunter
    Sustainability
    Sustainable Development Goals
    Climate change action
    Sustainable energy
    Environmental management
    Recycling and reuse
    Your sewer service
    Sewer blockages
    Stop sewer problems occurring
    Service location plans
    Wastewater systems
    Stormwater
    Our stormwater network
    Keeping stormwater clean
    Stormwater connections on your property
  • About

    Our business
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    Community
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    Schools and resources
    Caring for our waterways
    Catchment Care
    Let's Love Water Show
    Waterworld
    Young Water Warriors
    Publications
    Newsroom and media
    Reports and publications
    Policies and standards
    IPART and pricing proposals
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  • My Account (water bills/accounts)
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  2. About

Our Corporate Strategy Miromaliko Baato

Our Corporate Strategy builds on our strong track record to provide an ambitious blueprint to create a sustainable water future for all.

Read our Strategy

News and media

Stay in touch with the latest news and media releases released by Hunter Water.

News and media - Read our latest news

Reports and publications

We’re committed to transparency in the things we do, especially through our reports and publications.

Reports and publications - Read our reports and publications

Regulatory reporting

Take a closer look at a range of regulatory, environmental and operational reports, including our monthly drinking water quality reports.

Regulatory reporting - View our regulatory reports

Policies and standards

We make decisions on everything from customers, pricing, building applications and the environment to how we manage our business.

Policies and standards - Read our policies and standards

IPART Pricing Proposals

Most of the prices that we charge are set by the Independent Pricing and Regulatory Tribunal (IPART) based on the efficient costs of providing essential services.

IPART Pricing Proposals - Learn about what you pay

Customer information

We believe it is important to keep our customers well informed and confident with the services we provide. Learn more about our customer information.

Customer information - Read our customer information