My Account

All Hunter Water account holders and approved Authorised Representatives can register for My Account. Unfortunately, tenants or those renting a property are unable to access Hunter Water My Account to view bills relating to their rented property.

Registering is quick and easy. For Hunter Water account holders, you will need a copy of your Hunter Water bill and an active and valid email address. For your security, you will create a secure password (needs to be 8 to 20 characters, contains at least one uppercase letter, one lowercase letter and one number) and choose how you will receive a login code to enter each time you log in (via SMS or Authenticator app).

Registration will be validated from following pieces of information:

• Your account number
• The full account name (as it appears on the bill)
• Your postal address postcode or suburb (as it appears on the bill)
• Your last name or company name (as per Hunter Water records)

You can also register using your pre-authenticated Facebook or Google social media account to auto login. It’s that easy!

You’ll use two-step verification to log into your account to help make it more secure.

To help verify it’s you logging in each time, the first step will be entering your chosen password with your username. The second verification step is entering a unique one-time code you receive either by SMS or an authenticator app on your device.

You’ll set this up when you register, or the next time you log in if you already have a My Account.

It’s important when linking your account, the account details you provide match the information on your bill.

You can also try clearing the cache, cookies and checking security settings on your device.

We’ve introduced two-step verification to help make your My Account more secure.

In addition to entering your username and password, you’ll also enter a one-time code you receive either by SMS or an authenticator app on your device.

You don’t need to register for My Account in order to receive your bill by email. You can elect to just have your bill sent to your nominated email address as a PDF file, which means that it would no longer be mailed to you via Australia Post.

However, registering for My Account will also allow you to view current and past bills online, pay online and update your details in the one spot.

Your Hunter Water bill is sent every four months and may not have been issued yet which may be why you have not received it. It is also important to add our email address to your contacts or safe senders list to ensure your bill arrives safely into your nominated email account.

Also, check the email address you have provided as part of the registration process is correct.

All final overdue notices will be sent to you by post, even if you have elected to have your bill sent by email. However, reminder notices will be sent by SMS or post (not email) depending on what you have selected as part of your communication preferences in My Account.

You may be locked out of your account if you have had five unsuccessful attempts at logging in. If this happens, or you forget your password simply click on the Forgot Password link on the My Account login page.

You will then be sent an email prompting you to reset your password. You can reset a new password or use the same password as last time. Check your junk folder for the reset email if you don't receive it.

If your property has multiple owners listed on the bill, each owner can register for My Account if they have a copy of the bill (or the required details from it) and their own unique valid email address and password.

This allows more than one person who has authorised access to view and pay bills easily online. But, only one email address will be emailed the bill when it arrives.

Access to Hunter Water My Account only changes the way you receive your bill - not how you pay it. You can easily pay your bill directly from the portal, using the Pay My Bill button which will take you directly to our secure online payment facility.

Or, you may choose to have your bill set-up as a direct debit using our easy online form . If you have an existing direct debit arrangement, this will not be impacted.

You can view and update your details at any time on the My Details page in My Account. Simply click on Edit Details and you can update:

• postal address
• bill delivery method (email or post)
• bill reminder delivery method (email, SMS or post)
• communication preferences for other letters posted (email, SMS or post)
• mobile and home phone number
• email address for My Account username
• password for My Account
• two-step verification method.

As your data security is important to us, we'll send you an email notification to any changes to made to your My Account details.

Once you have logged in you can change your username (email address) and password on the My Details page in My Account. We’ll email you to confirm your username or password has been changed successfully.

Yes, you can have multiple accounts linked. To do this you may need to validate each account with the following pieces of information from your Hunter Water bill for each property:

• Your account number
• The full account name (as it appears on the bill)
• Your postal address postcode or suburb (as it appears on the bill)
• Your last name or company name (as it appears in our system)

Unfortunately, at this time Property Managers cannot use My Account to manage accounts for multiple properties. This is something that we are working on providing in the future. If you need support for managing accounts, please call us on 1300 657 657 (during business hours) and our local Contact Centre will help you out.

If you would like to have client bills sent via email, submit your details.

To protect your privacy and security, we strongly advise you do not give your login details and password to any other person, even for a brief time.

If you would like someone else to manage your bills and account via Hunter Water My Account, you can start the process by authorising a representative on your account by filling out the online form.