My account

All Hunter Water account holders and approved Authorised Representatives can register for My Account. Unfortunately, tenants or those renting a property are unable to access Hunter Water My Account to view bills relating to their rented property.

Registering is quick and easy. For Hunter Water account holders, all you need is a copy of your Hunter Water bill, an active and valid email address and a secure password (needs to be 8 to 20 characters, contains at least one uppercase letter, one lowercase letter and one number).

Registration will be validated from following pieces of information:

• Your account number
• The full account name (as it appears on the bill)
• Your postal address postcode or suburb (as it appears on the bill)
• Your last name or company name (as per Hunter Water records)

You can also register using your pre-authenticated Facebook or Google social media account to auto login. It’s that easy!

It’s important when linking your account your account details and the information you provide matches your bill.

You can also try clearing the cache, cookies and checking security settings on your device.

You don’t need to register for My Account in order to receive your bill by email. You can elect to just have your bill sent to your nominated email address as a PDF file, which means that it would no longer be mailed to you via Australia Post.

However, registering for My Account will also allow you to view current and past bills online, pay online and update your details in the one spot.

Your Hunter Water bill is sent every four months and may not have been issued yet which may be why you have not received it. It is also important to add our email address to your contacts or safe senders list to ensure your bill arrives safely into your nominated email account.

Also, check the email address you have provided as part of the registration process is correct.

All final overdue notices will be sent to you by post, even if you have elected to have your bill sent by email. However, reminder notices will be sent by SMS or post (not email) depending on what you have selected as part of your communication preferences in My Account.

You may be locked out of your account if you have had five unsuccessful attempts at logging in. If this happens, or you forget your password simply click on the Forgot Password link on the My Account login page.

You will then be sent an email prompting you to reset your password. You can reset a new password or use the same password as last time.

If your property has multiple owners listed on the bill, each owner can register for My Account if they have a copy of the bill (or the required details from it) and their own unique valid email address and password.

This allows more than one person who has authorised access to view and pay bills easily online. But, only one email address will be emailed the bill when it arrives.

Access to Hunter Water My Account only changes the way you receive your bill - not how you pay it. You can easily pay your bill directly from the portal, using the Pay My Bill button which will take you directly to our secure online payment facility.

Or, you may choose to have your bill set-up as a direct debit using our easy online form . If you have an existing direct debit arrangement, this will not be impacted.

You can view and update your details at any time on the My Details page in My Account. Simply click on Edit Details and you can update:

• postal address
• bill delivery method (email or post)
• bill reminder delivery method (email, SMS or post)
• communication preferences for other letters posted (email, SMS or post)
• Mobile and home phone number
• Email address for Hunter Water My Account username
• Password for Hunter Water My Account
  
  

As your login security is important to us, we will send you an email to confirm any changes made to your Hunter Water My Account username (email address) and password. Any other changes (e.g. postal address, mobile, home phone) will be shown on screen only. Any changes to your contact information and communication preferences are updated in our systems and effective the next business day.

Once you have logged in you can change your username (email address) and password on the My Details page in My Account. We’ll email you to confirm your username or password has been changed successfully. Updates to your email, username and passwords are done immediately.

Any changes you make to your contact details and communication preferences are updated in our systems and effective the next day.

Yes, you can have multiple accounts linked. To do this you may need to validate each account with the following pieces of information from your Hunter Water bill for each property:

• Your account number

• The full account name (as it appears on the bill)
• Your postal address postcode or suburb (as it appears on the bill)
• Your last name or company name (as it appears in our system)

Unfortunately, at this time Property Managers cannot use My Account to manage accounts for multiple properties. This is something that we are working on providing in the future. If you need support for managing accounts, please call us on 1300 657 657 (during business hours) and our local Contact Centre will help you out.

To protect your privacy and security, we strongly advise you do not give your login details and password to any other person, even for a brief time.

If you would like someone else to manage your bills and account via Hunter Water My Account, you can start the process by authorising a representative on your account by filling out the online form.