Reservoir renewal at Arcadia Vale and Morisset

We are refurbishing two existing reservoirs at Arcadia Vale and Morisset to extend their service life and continue to provide a safe and reliable water supply to our customers:

• Morisset 2: located on the corner of Coorumbung Street and Mandalong Street in Morisset (completed)
• Arcadia Vale 1: located on Donnelly Road in Arcadia Vale (under construction)

Pensar are finishing up our work at Morisset and the reservoir is back online. Currently Pensar are refurbishing the existing reservoir at Arcadia Vale to extend its service life. Restoration and maintenance of our reservoirs is essential so that we can continue to provide clean and reliable drinking water to our customers. To carry out these works, the Arcadia Vale reservoir has been drained and taken offline until October 2025.

While this is not expected to impact the local water supply, having the reservoir offline does increase the possibility of an unplanned water supply interruption in your area.

How will this affect you?

Having the reservoir offline until October 2025 increases the possibility of an unplanned water supply interruption in your area.

While unplanned water outages can happen at any time on Hunter Water’s network and are a regular part of our network operation, we’re reaching out to you as a critical customer to let you know there is an increased chance of an unplanned outage so you can be prepared.

Hunter Water has contingency plans in place to effectively manage any potential network failure during these periods.

What happens if there is an unplanned water outage?

If an unplanned interruption to the water supply occurs (such as a water main break), it’s not possible for us to give you advance notice, but we’ll fix the problem as soon as possible.

For customers on home dialysis, if an unplanned water outage happens, please follow the advice and training provided by your home dialysis centre.

If you suspect a leak, burst water main or experience an unplanned interruption or low water pressure problem, please contact our 24-hour Emergency Assistance Line (faults and leaks) on 1300 657 000. The emergency phone number is also listed on your bill and on our website.

In the event of an unplanned water outage, a Hunter Water representative will be in touch. In the event of a medical emergency during an unplanned water outage, please call 000.

Changes to our work schedule at Arcadia Vale

Beginning Saturday 17 May 2025, we will be extending our work hours on weekends until this phase of the project finishes around October 2025, assuming the weather is fine and there are no major challenges. We are extending our work hours so that we can complete this project sooner.

Work will be carried out between 7am and 6pm Monday to Friday, and Saturdays and Sundays from 8am to 4pm, weather permitting. If we need to work outside these times, we will let you know.