IPART & Pricing

Hunter Water's overall pricing structure is determined by the Independent Pricing and Regulatory Tribunal (IPART); an independent NSW government agency that sets prices for a range of government services including water, public transport and aspects of gas and electricity charges.      

2019-2020 Customer Charges

IPART released its Determination on the maximum prices that Hunter Water can charge customers for water, sewerage and stormwater drainage from 1 July 2016 - 30 June 2020.

Investing in Our Customers and Community - 2020-25 Pricing Proposal

We plan to invest more than $871 million in our infrastructure, technology and services over the next five years, while maintaining one of the lowest bills in the country.

Our 2020-25 Pricing Proposal to the IPART, outlines our intention to make significant capital investments in upgrading the region’s water and wastewater systems, as well as continuing to focus on water conservation initiatives and reducing leakage. If approved, it would be the biggest capital spend since 2011.

The proposal reflects our commitment to deliver even better services, while offering value for money for our customers. If approved, it will enable significant investment in our capital program while maintaining one of the lowest bills in the country.

We are here to serve our community, and we believe our level of investment will help avoid longer term price increases and will improve the service and experience for our customers.

About this submission

IPART will review Hunter Water’s proposal and undertake a public consultation process, with customers and community members encouraged to give feedback. It will release a draft determination in March 2020. For more information visit IPART

Technical Papers