Shaping our water future - 2025-2030 Price Proposal
WHO'S LISTENING?
Pricing team
Overview
We would like your help to shape our water and wastewater services to the end of the decade, so that we can make sure our services meet your needs and deliver community value.
Most of the prices that we charge are set by the Independent Pricing and Regulatory Tribunal (IPART) based on the efficient costs of providing essential services. IPART sets our prices every five years, with adjustments for inflation between reviews. We have started a multi-stage engagement program with our customers and stakeholders to get feedback to help inform decision making and shape our proposal.
Hunter Water is required to submit our plan for the services we’ll provide and the prices customers will pay to IPART. This is called our ‘pricing proposal’. We want the activities and investments that we propose to reflect your views and preferences and the prices we charge to be fair. We know that our community is concerned about the cost of living at the moment but we do not want to cut costs in the short-term if it leads to higher costs and prices, or poor services in the future.
We would like your help to get the balance right.
What happens in a price review?
Our pricing proposal Engagement Plan
Read about the ways we're engaging with you to inform our 2025-2030 pricing proposal here.
Stage 1 insights
Thank you to everyone who shared their views with us during stage 1 of our engagement. Read the stage 1 engagement summary to find out more.
Stage 2 insights
Thank you to everyone who shared their views with us during stage 2 of our engagement. Read the stage 2 engagement summary to find out more.
Stage 3 - Quantifying customer and community values
Customer and community deliberation on the topics that have been investigated in phase 1 and valued in stage 2. Click below to learn more about what we're doing in stage 3.
What you pay for
The bill you receive contributes to each step in the chain from harvesting water in catchments to releasing your treated wastewater back into the environment or recycling it for further use. As this diagram shows, when you pay your Hunter Water bill for water and wastewater, you are paying for:
Get involved and have your say
Register here to keep updated about activities you can participate in.
Next stage
Helpful links
Timeline
July - December 2022
Stage 1 - Exploring customer and community values and experiences
Understanding your values and priorities as well as your interest and expectations for participation in decision making.
January - June 2023
Stage 2 - Quantifying customer and community values
Understanding what value you place on the experiences, interests, concerns and priorities identified in stage 1.
August 2023 - April 2024
Stage 3 - Customer and community deliberation
Customer and community deliberation on the topics that have been investigated in phase 1 and valued in stage 2.
April - May 2024
Stage 4 - Confirm and validate
Testing and validating with customers and community what we learned in stage 3.
June - August 2024
Stage 5 - Close the loop
Closing the loop with customers and community about how their feedback has been incorporated in our pricing proposal.
September 2024
Stage 6 - Submit Price Proposal to IPART
Final price proposal to IPART.
October 2024 - June 2025
Stage 7 - IPART review of Price Submission and determination
IPART reviews the pricing submission and makes it's price determination.