How do I know if my stormwater pipes are connected correctly to stormwater?
If you are concerned that your stormwater pipework is not connected correctly, please contact us for advice.
Our Customer Centre at 36 Honeysuckle Drive, Newcastle will reopen Wednesday 21 May. Thank you for your patience.
Heavy rain is causing widespread wastewater system impacts. We are prioritising workload to respond. If you have internal wastewater surcharge, property damage, safety concerns, or similar urgent situation, please call Hunter Water on 1300 657 000. If not, please call 30 minutes after rain has stopped to report your issue.
During periods of wet weather and in instances where large volumes of stormwater may enter the wastewater network, sewer overflows can result.
An incorrect connection of your stormwater pipework to the wastewater system can increase the chance of a sewage overflow on your property or elsewhere in the network during heavy rain, impacting private property and the environment.
Its important that all of our community make an effort to prevent stormwater from entering the wastewater network where possible.
If you have a sewer manhole located on your property, it is best to make sure that this is clear of obstructions and accessible at all times.
It is also important that you take care when planting trees over or around your internal sewer pipework as tree roots may cause cracking and allow groundwater to infiltrate.
Ensure that you don’t connect your stormwater downpipes to your internal sewer pipework or overflow gully, repair any broken pipes on your property immediately, and that your internal sewer and stormwater pipework are maintained and are in good condition.
If you are concerned that your stormwater pipework is not connected correctly, please contact us for advice.
We will work with you to provide direction and advice as to how you can rectify the illegal connection.