Engage a licenced plumber
All plumbing work must comply with Australian Standards and be completed by a professional. It is required that you engage a licenced plumber to perform this technical work. This cost is at the owners expense.
Our Customer Centre at 36 Honeysuckle Drive, Newcastle will reopen Wednesday 21 May. Thank you for your patience.
Heavy rain is causing widespread wastewater system impacts. We are prioritising workload to respond. If you have internal wastewater surcharge, property damage, safety concerns, or similar urgent situation, please call Hunter Water on 1300 657 000. If not, please call 30 minutes after rain has stopped to report your issue.
To assist our customers in light of recent changes in residential tenancy legislation, we have updated the requirements regarding separate metering for single title properties with multiple dwellings.
These requirements are applicable where a single title multi dwelling property has four or less separate dwellings on a single lot which are not strata or community titled.
Important note: single title multi dwelling properties with separate metering only receive one bill, however, usage for each individual meter will be itemised on the bill. Before progressing your application you should confirm that this billing arrangement meets your requirements.
Important note for dual occupancy properties: under our price determination single title dual occupancy properties (e.g. duplex, house with granny flat) with one meter are treated as a stand alone house for billing purposes. Where a single title dual occupancy has multiple meters, the property is treated as two flats/units for billing purposes - the impact of this change is an approximate $700 increase in fixed service charges for the property per annum. There are no billing impacts for properties with three or more dwellings.
All plumbing work must comply with Australian Standards and be completed by a professional. It is required that you engage a licenced plumber to perform this technical work. This cost is at the owners expense.
At this time multi-level unit developments are excluded as we do not yet have a technical solution such as Automated Meter Reading (AMR) available to overcome the access issues.
The location of meters is in an unfettered and unencumbered location, this means they must be visible and accessible at all times so they can be read and maintained.
Two dwellings on one lot
Note: Any variations in positioning of existing water meter assemblies must have prior approval by Hunter Water. No water meter assemblies are to be located within a pit (below ground).
Three or four dwellings on one lot
Two, three or four dwellings on one lot