Stop sewer problems occurring
Here are some simple things you can do inside and outside your home to prevent sewer problems occurring in the future.
Some tips for inside
We treat wastewater from over 250,000 properties in the lower Hunter, so what you do and don’t flush down the toilet, drain or sink can make a big difference.
Respect the Throne
In the toilet, help keep the pipes free, only flush toilet paper, poo or pee.
Wiping with anything else? bag it and bin it.
Other products like tissues, paper towel and wet wipes don’t break down properly and can cause large blockages in our wastewater system that are expensive to remove.
Sewer blockages are horrible and unpleasant for our crews to remove, and they can cause overflows into our waterways and even people’s homes, leading to costly plumbing bills for the homeowner.
If you need to use products other than toilet paper, they should be disposed of in the bin.
The wrong type of items can block your drains, overload and damage the wastewater system or create environmental damage.
What you can't put down the toilet, drain or sink
Fruit and vegetable waste
Cooking oils and fats
Pills and medicines
Household paint and cleaners
Chemicals, pesticides, motor oils
Stormwater and yard drainage
Cosmetics and cotton buds
Some tips for outside
In each household, it is up to the property owner to maintain and repair sewer (wastewater) pipes and fittings inside the property through to the point of connection with our wastewater system. If you identify any sewer overflows on public land, like the road or footpath, please contact us immediately.
It is good practice to regularly check and maintain your plumbing, and also be aware of the location of your pipes when planting or digging in your garden. Here's how.
As a property owner, it's important you understand how to maintain your ORG.
During periods of wet weather and in instances where large volumes of stormwater may enter the wastewater network, sewer overflows can result.
Learn more about trees to avoid planting near your home’s sewer pipes or our sewer mains.
Minimise the risk of you damaging underground pipe or cable networks by contacting Dial 1100 Before You Dig.
Where does my sewer go?
We operate a number of wastewater treatment works (WWTW). Find out which facility your wastewater goes to.