Hunter Water Hunter Water

IPART and pricing proposals

Most of the prices that we charge are set by the Independent Pricing and Regulatory Tribunal (IPART) based on the efficient costs of providing essential services. IPART sets our prices every three to five years, with adjustments for inflation in between reviews. Our prices are currently set up to 2020.

Review of customer charges from 1 July 2020

IPART is currently reviewing the prices Hunter Water can charge for the water, wastewater and stormwater services provided to residential and non-residential customers. Customers and community members are encouraged to participate in the review process.

We lodged our Pricing Proposal with IPART on 1 July 2019. It presents our proposed expenditure and prices. More details are provided below.

IPART released an Issues Paper on 17 Sep 2019. It summarises the key information in our pricing proposal, identifies key issues for the review and invites public feedback. Submissions to the Issues Paper closed on 21 October 2019. Most of the submissions are published on IPART's website.

In Hunter Water's response to the Issues Paper, we provide our views on issues raised by IPART, publish new demand forecasts based on the latest climate-corrected demand modelling, and update prices and bill impacts based on the latest information on borrowing costs.

IPART published a draft report in March 2020 outlining their draft decisions. The decisions would see a typical residential bill decreasing by 8% in the first year, followed by increases of 3% for the next three years, meaning the cost will remain relatively unchanged over the four years, even after forecast inflation of 2.5% is applied.

IPART’s draft decisions would allow Hunter Water to invest $663 million on new and upgraded infrastructure, technology and services over the next four years to further improve services, customer experience and sustainably service growth.

IPART is inviting submissions from the public until Thursday 9 April 2020. You can upload a submission on IPART’s website.

IPART intend to publish their final report and determination in June 2020, with new prices to apply from 1 July 2020.

Investing in our customers and community

Our 2020-25 Pricing Proposal outlines our intention to make significant capital investments in upgrading the region’s water and wastewater systems, as well as continuing to focus on water conservation initiatives and reducing leakage. If approved, it would be the biggest capital spend since 2011.


Our pricing proposal

View our 2020-2025 Pricing Proposal, which reflects our commitment to deliver even better services, while offering value for money for our customers.

Technical submission papers