Are you concerned about your water quality?
Are you experiencing a difference in the look, taste or smell of your water?
How we test our water quality
We have an extensive drinking water quality monitoring program that allows us to carefully and thoroughly monitor our supply.
Sampling and analysis using a National Association of Testing Authorities (NATA) accredited lab is routinely undertaken at raw water sources, water treatment plants and from within the distribution system.
Sampling and analysis
Over 4,000 samples are collected and analysed each month, and operational monitoring of key water quality parameters is undertaken 24/7 using online technology at our water treatment plants.
Did you know?
A report summarising the quality of water supplied to our customers is published monthly on our website. View our monthly reports.
Water in the Lower Hunter
Learn about our Water Resilience Program and the plans we have in place to ensure we have a strong water future in our region.