Apply for a Smart Water Choices exemption

Residential and business customers who are unable to comply with the Smart Water Choices are required to apply for an exemption using the following form. Exemption requests will be assessed on an individual basis.

We will contact you via email to let you know the outcome of your request. If approved, you will receive a confirmation email which will serve as your exemption approval.

Automatic exemptions

In some instances automatic exemptions apply. Automatic exemptions apply to the following activities and can be undertaken at any time, unless specified.

Complete this form if you wish to apply for a Smart Water Choices exemption.

Your contact details

Are you a resident or business?
Are you acting on behalf of a residential customer?
Preferred contact method

Property and account details


Exemption activity


Any information you provide us in this form will not be used for any other purpose. View our Privacy Statement for more details.