This image highlights maintenance responsibilities for a property owner with a standard sewer (wastewater) system.
Your sewer service
Our sewer service is carefully monitored and managed so that sewage is disposed of properly.
Understanding your responsibilities
In each household, it is up to the property owner to maintain and repair sewer (wastewater) pipes and fittings inside the property through to the point of connection with our wastewater system. This connection point can sometimes fall outside of your property, and if you do not know where yours is located, you should contact us.
With sewer pipes and fittings that are located on your side of the connection point (including the boundary trap and inspection shaft), it is your responsibility to cover costs associated with their repairs, replacement or maintenance. In most cases, Hunter Water will attend a property once notified if the sewer inspection shaft is full or overflowing as this could mean there’s a blockage in the sewer main or branch line.
Pressure sewer system
This image highlights maintenance responsibilities for a property owner with a pressure sewer system.
Additional information about your sewer service
Problems in the sewerage system generally occur within the pipes, stopping the flow of sewage away from your home. Only degradable items should be placed down your toilet, sink and drains. If you have a blockage, find out what you need to do.
There are a number of fixtures we've put in place around your property to help smoothly pass wastewater on to the sewer main. Here's how each one of them works as well as some ways you can help prevent blockages in the system.
Where possible, we aim to supply our customers with necessary plans and diagrams they need when it comes to our sewer mains.
If you are starting a small business, you may require an adequately sized pre-treatment facility to be installed. It is important that you are aware of your agreement responsibilities and that there are adequate systems in place to guarantee compliance with the conditions for discharge to our sewerage system.
Learn more about trees to avoid planting near your home’s sewer pipes or Hunter Water’s sewer mains.
Did you know that there are certain things that you should not put down your sink, drain or toilet? Learn more about what items block drains and should be avoided.