If you feel that your meter isn't recording accurately, you can contact us to request that your meter be tested. You will be responsible for pre-payment of this test, but if the meter is found to be inaccurate, we will refund you this fee.
Once completed, we will advise you of the meter testing results and make available a written report on your request.
See our Miscellaneous Fees Guide to find out the test cost.
If results indicate that the meter is over-recording or under-recording, see information below on what we will do.
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Thirsty for more advice?
If you need more advice on water meters and sub metering, get your questions answered by contacting our team.