Your shaft and inspection opening may be located in your front or back yard.
Problems in the sewerage system generally occur within the pipes, stopping the flow of sewage away from your home.
If you are experiencing problems with your sewer system such as gurgling noises, sinks and toilets are slow to drain or effluent is overflowing from your internal floor wastes (in your bathroom/toilet or laundry area) or from your external gully, please follow the steps below and then contact us if required.
1. Check your sewer shaft
This is a pipe that leads to the sewer main. It should be flush to the ground and the lid is approximately the size of a bread and butter plate. This will be located in either your front or back yard usually at the lowest point of the block.
2. Check if the sewer shaft is overflowing
You may need to unscrew or lift the lid of the shaft to check. If you feel any pressure when you are trying to unscrew or remove the lid, stop immediately. If your shaft is full or overflowing please contact us.
3. If it's clear, you may need a plumber
If the sewer shaft is clear and your internal drains are still blocked or slow to drain, it may be likely that there is a blockage within your privately owned internal house drainage system.
You may require the assistance of a licensed plumber to attend and clear the blockage at your own expense.
If you are the home owner and currently are experiencing financial difficulty, please contact us.
4. It may be a blockage in our pipes
If the blockage is suspected to be within our wastewater system, your licensed plumber should contact, or ask you to contact us. We will then attend to carry out the appropriate work.
Still not sure?
If you are unsure at any time after doing these checks, please contact us for support.
Frequently asked questions
Have you experienced damage to your property?
We strive to do our best to minimise the impact of property damage for our customers. On occasion there may be a watermain break or sewer overflow that is not foreseeable and unfortunately may cause property damage. Read our helpful fact sheet to learn what to do in this instance.