Undetected leaks

An undetected leak is where there is no visible sign of water loss, and both the fault and/or loss could not have been reasonably identified prior to us issuing you an account.

It may have been an underground leak in your water service, under your home or hidden in a wall cavity and importantly not visible to you prior to us issuing you a bill.

The Undetected Leak Rebate may be provided if the following criteria is met:

• The fault must be repaired by a licensed plumber.
• The Undetected Leak Application must be submitted within 30 days of the due date shown on your bill.
• No previous rebate has been granted to the owner/s of the property within the last five years.
• The property must not be connected via a non-standard water service.

Your application will be not be accepted in instances where:

• water is found seeping, spraying, pooling, bubbling, running, flowing, gushing, etc.
• there is dampness on the surface, or in walls or floors
• there is additional or unusual growth of grass or vegetation
• the loss of water was the result of faulty plumbing fixtures (i.e. taps, toilet cisterns, hot water services, cattle troughs, sprinkler or irrigation systems)
• the property is connected via a non-standard water service
• the fault was repaired by someone other than a licensed plumber
• a rebate has previously been granted to the current owner/s within the last five years.

Please note: Special allowances are not given to unoccupied properties or leaks located in unused areas.

In order to assess your application you are required to provide a written statement and/ or invoice from your licensed plumber including the following information:

• the plumbers name, company/ business name, licence number, phone number and email address
• the date the leak was identified and subsequently repaired
• the meter reading as at the date of repair
• the nature and location of the leak
• a description of how the leak was detected
• a description of where the water was escaping to