An undetected leak is where there is no visible sign of water loss, and both the fault and/or loss could not have been reasonably identified prior to us issuing you a bill.
It may have been an underground leak in your water service, under your home or hidden in a wall cavity and importantly not visible to you.
What is the Undetected Leak Rebate?
We offer an Undetected Leak Rebate to eligible customers as a gesture to our community, providing support above our contractual obligations. And as a goodwill gesture, we may give you an allowance of up to 50% of the increase in water usage if you meet the criteria.
Apply for a rebate
Complete this form after reading the important information above. In order to assess your application you are required to provide supporting information from your licensed plumber.
IS YOUR BILL HIGHER THAN NORMAL?
We understand that it can be distressing when you open your bill and it's higher than expected. To better understand why it might be higher than usual, read our tips to check your bill.