Quick account and billing forms
Here's a link to common forms our customers enquire about.
Check eligibility and claim your pension rebate.
Take advantage of smooth bill payments.
Update your contact details
Change contact details, postal address or authority to act on your behalf.
Request a copy of your bill
Get copy of your most recent or past bills.
Is your bill higher than normal?
Learn more about why your bill may be higher than expected.
Request a payment extension
Having difficulty paying? Apply for a 14 day extension.
General enquiries process
For all general enquiries, please contact us through our online enquiry forms, via email, post, telephone or in person at one of our offices.
Tell us about your general enquiry
Use this form to enquire about:
- Buying, selling or renting
- Development enquiries
- Make a general enquiry
Need to report a water leak?
There's another online form for that!
Call us immediately on 1300 657 000 if you see a moderate or major water leak, or a leak causing harm or property damage.
Only minor water leaks on the street or public property, water meters, hydrants or stop valves can be reported online.