High Hunter Water bill?

It can be concerning when you receive a water bill that’s higher than expected.

This guide can help you explore possible reasons, better understand your water use and see what support is available if you need help paying.

Need help understanding your water bill?

Not sure what all the sections on your bill mean?

Our Your water bill explained page walks you through each part in detail.

For a simpler version with plain language and clear visuals, download our Easy English Guide – About my water bill.

How often do we read your water meter

Hunter Water reads your meter three times a year during the following periods:

• July to October

• November to February

• March to June

We do not read your meter on the same day each time, so the number of days between reads can vary. This means the number of days you are charged for water and sewer services can change, which may affect the total on your bill.

Have you checked your water meter?

Still not sure why your water bill is higher? We suggest checking your water meter.

Compare the number on your meter to the current reading on the back page of your most recent bill.

If these two numbers are not at least close, there may have been a mistake.

If you think there is a mistake – or are not sure:

• Call us on 1300 657 657 (Monday to Friday, 8am – 5pm) 

• Use Live Chat during business hours    

• Send us an email 

How to read your meter and check for a water leak

Not sure how to read your meter or check for a leak? Watch this short video for a step-by-step guide to both.

Why your water usage may be higher

Your water use will have an impact on your bill. If your usage is higher than usual, it could be due to things like:

• Seasonal changes – such as watering gardens in summer

• Adding extra water to your pool

• Leaks you may not be aware of

You can check your average daily water use on the back of your bill. For the most accurate comparison, look at the same period last year – for example, compare a summer bill with last summer’s water bill.

Most homes are connected to water and sewer

You may be surprised to learn that a large part of your water bill comes from your sewer service charge. Most residential properties are connected to both water and sewer services, which means the property owner is charged for:

• Water service

• Sewer service

• Water usage 

• Environmental projects charge

If your property is in a Hunter Water stormwater drainage area, you will also see a stormwater drainage charge on your bill.

Need help paying your bill?

We are here to help you when you need it most. Whether you’re experiencing financial hardship, want to pay in instalments or just need a little extra time, we can help.  

Set up My Account 

My Account is a secure online service that helps you manage your Hunter Water account anywhere, anytime.

It’s a great way to stay on top of your bills – especially if they’ve come in higher than expected. You can:

• View your current bill and check past payments 

• See your account balance and when your bill is due 

• Set up Easy Pay or direct debit to make payments easier 

• Ask for more time to pay