Hunter Water Hunter Water

Customer surveys

We're a community organisation, and it's therefore important we understand how we're performing against community expectations.

That's why we're running bi-monthly telephone surveys with a short, automated call asking people several questions about how they think we're doing.

The anonymous results help us gauge how our community perceives us and will give us an understanding of where we're doing well and where we can improve.

The surveys are conducted by a third party on our behalf, and the call will take about two minutes.

Not keen to participate in our survey?

If you'd like to be removed from the call list, please email us your your name and telephone number/s.

Share your feedback

You don't need to wait for a survey call if you have feedback. You can ask any questions or let us know how we're doing any time.

Customer Experience Monitoring Program

We conduct regular surveys to monitor customer experience. Customers who are invited to participate, and complete a survey, are automatically eligible to participate in a ‘lucky door’ prize draw to win a $50 gift card. Prizes are drawn each month.

Your voice - Have your say

Our dedicated engagement platform enables our community to be involved in projects and programs at a time that suits them through surveys, polls, forum discussions and interactive mapping tools.