Services connection and disconnection application

Complete this form for the following applications

  • water and sewer connections and disconnections
  • water main drilling
  • pre-laid services drilling (minor works)
  • water meter installation
  • recycled water connections
  • recycled water meter installation

You can select multiple application types when completing this form.

Depending on the type of development your application may not be processed if a hydraulic design has not been submitted.

Before you complete this form

It is important that you firstly engage a licensed plumber before you submit this application. We will be unable to process this application if you do not provide the relevant licensed plumber details.

Thirsty for advice?

If you need more advice on how to complete a technical services application, get your questions answered by contacting our Technical Services team.

Processing timeframes

Due to a high volume of applications being received, we're currently experiencing delays in processing. Current processing time may take up to five business days.

Your contact details


Description of land


You need to submit a hydraulic assessment prior to completing this form for all or units (3 or more), commercial or industrial premise types.

Complete a hydraulic assessment application


Application type

Water and sewer connection


Sewer connection

Water connection

Water main drilling

Allow a minimum of 48 hours notice when booking the drilling date (excluding weekends and public holidays).

Recycled water connection

Water and sewer disconnection

Sewer disconnection

Water disconnection

Manually enter the meter number and reading and upload photo/s.

You are no longer required to return disconnected meters to Hunter Water. You are required to make these meters inoperable, provide evidence to Hunter Water and dispose of them at any scrap metal/recycling facility.

If you would prefer to return the water meter in person, you're always welcome to drop it into our Newcastle Customer Service Centre.

Drag and drop files here or click to upload
    Drag and drop photo/s here or click to upload

      Pre-laid services drilling (minor works)

      Allow a minimum of 48 hours notice when booking the drilling (excluding weekends and public holidays).

      Plumbing contractor details

      Plumbing contractor 1

      Plumbing contractor 2

      Application payment

      We are currently developing an online payment facility for some applications. In the meantime, a member of our team will contact you shortly after reviewing your application to process your payment over the phone. 


      Water meter disconnection and disposal declaration

      1. I have rendered the water meter inoperable for any future use;
      2. I have attached photographic evidence of the deactivated meter;
      3. I have disposed of the meter safely and appropriately in accordance with the disposal guidelines provided by Hunter Water;
      4. I have read and accept the following Disclaimer made by Hunter Water: Hunter Water relies on this disconnection and disposal declaration made by me and is not liable for and accepts no responsibility for any matter relating to or arising from the removal, functionality status or disposal of the meter.

      Any information you provide us in this form will not be used for any other purpose. View our Privacy Statement for more details.