Hunter Water delivers services under an Operating Licence granted by the NSW Government.
Our Operating Licence is set by IPART and is issued by the Governor on the recommendation of our Portfolio Minister. We have a five year Operating Licence which came into effect on 1 July 2017.
The Operating Licence is the overarching regulatory instrument and sets out operating responsibilities, system standards, service standards and customer rights. It also requires implementation of management systems for water quality, environment and asset management.
The Customer Contract also forms part of the Operating Licence.
IPART conducts an annual independent audit to assess our compliance against the Operating Licence. The audit assesses our performance in meeting the service standards and other conditions of the Licence. The results of audits and reviews are made publicly available by IPART upon completion.
Our Operating Licence
Hunter Water's current Operating Licence came into operation on 1 July 2017 and expires on 30 June 2022.